The engineer will act as a senior technical escalation point for L1/L2 operations, provide technical leadership during critical incidents, perform root cause analysis, drive automation and service improvements, and work closely with Windows, Active Directory, network, cloud, virtualization, security, storage, application, and database teams. The role will be responsible for advanced administration and troubleshooting of Citrix Virtual Apps and Desktops, application and desktop delivery, Citrix Cloud, profile management, image management, Citrix Gateway/NetScaler, infrastructure monitoring, performance optimization, patching, upgrades, and technical incident resolution.