Key Performance Expectations: Improve clean claim rate and reduce denial trends Reduce accounts receivable aging Increase insurance enrollment and sliding fee utilization Improve patient collections and self-pay recovery Maintain audit readiness and regulatory compliance Requirements: QUALIFICATIONS: Fluency in English required; Spanish and/or Portuguese strongly preferred Strong leadership, analytical, and problem-solving skills Ability to interpret revenue cycle and patient billing reports Experience working effectively with diverse populations EDUCATION and/or EXPERIENCE: Minimum 4 years of experience in medical billing Minimum 2 years of supervisory or team leadership experience Bachelor’s degree required or equivalent relevant work experience At least 2 years of experience in healthcare financial assistance, insurance enrollment, patient billing, collections, or revenue-related operations Experience in community health centers, FQHCs, or healthcare settings preferred Proficiency in Microsoft Word, Excel, and Outlook K NOWLEDGE AND ABILITIES: Knowledge of healthcare revenue cycle operations and patient billing practices Understanding of self-pay, sliding fee, and insurance-based billing workflows Strong attention to detail, accuracy, and compliance Ability to manage vendor relationships and internal billing processes simultaneously Excellent organizational, communication, and time-management skills Ability to handle confidential patient and financial information appropriately Benefits: Competitive compensation commensurate on experience. This role ensures patients have timely access to insurance enrollment and financial assistance services while maintaining strong internal controls, accurate patient billing processes, vendor accountability, and compliance with healthcare billing and payer requirements.