The role owns the ATS, remote support operating model, applications support including escalation governance, partner and field enablement, NPI and early-life feedback, and the translation of customer and partner issues into actionable inputs for Customer Assurance, GBU Engineering, Service Delivery, Supply Chain, Channel, and Go-to-Market teams. People leadership for the North America ATS teams supporting Large Format Mid Volume Latex, including engagement, coaching, performance management, talent development, succession planning, and technical depth across remote support, applications support and advanced technical support teams.