Senior Manager, Customer Experience & Retention JRSK IncSenior Manager, Customer Experience & RetentionNew York, NY$135,000–$145,000 / yearYou will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. You'll design and evolve key retention initiatives-including Surprise & Delight programs and VIP personalization frameworks-partnering with Brand to establish audience segments, data collection protocols, and commercial targets.
CI Manager Northeast National Power, LLCCI Manager NortheastLong Island City, NYRemote$130,000–$150,000 / yearDrive continuous process improvement to increase productivity, reduce lead times, and deliver higher quality projects, Conduct weekly operations meetings with project managers to review and drive accountability for KPIs, job performance, job timelines, and resource scheduling/utilization. Position Summary The CI Manager, Northeast is responsible for leading and building a team, developing and expanding customer relationships, and ensuring project managers and field teams execute work safely, to customer specifications, and profitably.
Customer Experience & Client Relations CAZA CollectiveCustomer Experience & Client RelationsGreat Neck, NY$25–$33 / hourWorking from an established customer database, this individual will build relationships with existing customers, maintain accurate customer records, support future CRM initiatives, and partner closely with Sales, Marketing, Operations, and Leadership to enhance the overall customer experience. The Customer Experience & Client Relations Specialist is responsible for supporting a luxury customer experience through proactive customer outreach, post-purchase follow-up, client re-engagement, customer feedback collection, and day-to-day customer service.
Staff Product Designer, Provider CRM & Prospect Management Therapymatch, Inc.Staff Product Designer, Provider CRM & Prospect ManagementNew York, NY$212,000–$265,000 / yearThis role will lead the design of the provider CRM: turning the client list from a static intake form into a living prospect pipeline, and building the AI layer on top of it - a front desk and scheduling assistant that answers inquiries, books appointments, and follows up, so a solo therapist gets the operational leverage of a practice manager that they dont have to hire. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers .
NewAccount Manager, Strategic Apryse Software IncAccount Manager, StrategicNY$175,000–$245,000 / yearAs the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide.
Technical Account Executive, CRM | Housing Elise A.I. Technologies Corp.Technical Account Executive, CRM | HousingNew York CityStrong technical background with prior Presales / Solutions Engineering experience strongly preferred - comfortable owning discovery, solution design, and technical validation end-to-end. Own the full sales lifecycle for EliseAI's Housing CRM within the housing vertical - deep technical discovery tailored solution design technical validation / POC commercial close.
Associate Partner Development Manager Salesforce IncAssociate Partner Development ManagerNew York, NY$81,800–$123,300 / yearWe manage a portfolio of new and newly onboarded ISV partners - qualifying opportunities, structuring commercial agreements, driving platform adoption and consumption, ensuring partners hit key milestones, and transitioning them to Partner Account Managers for ongoing growth. Support the development of partnership and commercial strategy, and assist with relationship-building for partnership deals - escalating complex negotiations, non-traditional deal structures, and business case development to senior colleagues as needed.
Senior Technical Architect - Patient CRM Veeva Systems IncSenior Technical Architect - Patient CRMNew York City, NYRemote$80,000–$200,000 / yearThis pivotal role involves designing, overseeing, and executing technical services for customer implementations of the Patient CRM product, specifically focused on the complex data ecosystem of patient support and patient engagement. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
General Manager Yorktown HeightsGeneral ManagerYorktown Heights, New York$50,000–$75,000 / yearYou'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
NewAccount Manager-Eastern US/Canada (Fluid Management) Asahi Kasei Semiconductor, Inc.Account Manager-Eastern US/Canada (Fluid Management)New York, New York$115,000–$130,000Success in the role requires combining technical expertise, consulting selling, and strategic account management to win complex, multi-million-dollar projects and expand AKBA's presence across the biopharma manufacturing value chain. This role owns key account strategy, capital project pursuit, and long-term customer engagement, serving as a primary commercial leader connecting customer needs with AKBA's engineered solutions.
Client Relationship Manager Mai PlacementClient Relationship ManagerBrooklyn, NYInstead, you'll own the client relationship—ensuring an exceptional customer experience, resolving escalations, coordinating with internal teams, negotiating contract renewals, and identifying opportunities to grow existing accounts. If you naturally build trust, communicate well, and enjoy helping clients succeed while thinking like a business owner, we'd like to meet you.
Relationship and Operations Manager Carson Group Holdings LLCRelationship and Operations ManagerFranklin Lakes, NJ$77,500–$95,000 / yearFull timeThis role is responsible for delivering exceptional client experience, ensuring efficient business operations, managing complex workflows and priorities, and supporting organizational growth through process improvement, project management, and operational excellence. Serve as the primary relationship manager for clients, delivering an unparalleled concierge-level experience characterized by extraordinary responsiveness, proactive ownership, flawless execution, and an unwavering commitment to uncompromising service excellence.
Assistant General Manager Yorktown HeightsAssistant General ManagerYorktown Heights, New York$50,000–$65,000 / yearSummary: As Assistant General Manager, you will assist in overseeing daily operations at our Yorktown Heights location, supporting a team of staff including swim instructors, lifeguards, and customer service representatives. Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
Sr. Client Relationship Manager Open Text CorpSr. Client Relationship ManagerNY$107,800–$161,600 / yearActing as a trusted advisor to customers, you will maintain strong post-sales relationships, drive customer satisfaction and retention, negotiate long-term contract renewals, and identify opportunities to expand the adoption of OpenText solutions and services. Partner with Professional Services, Cloud Service Management, Customer Support, and Sales teams to deliver customer success, achieve key metrics, and transition larger sales opportunities to field sales representatives.
Sr Manager, Revenue Operations - FinOps Team Lead T-Mobile US IncSr Manager, Revenue Operations - FinOps Team LeadNew York, NY$106,600–$213,200 / yearManage agency deal tracking and order-to-cash workflow reporting to ensure deal status, billing milestones, and revenue tracking are accurately communicated across business leadership, Accounting, and Finance teams. This individual will lead a globally distributed Financial Operations function focused on pre-billing reconciliation, agency deal tracking, commissions processing, and month-end/quarter-end operational support.
Sage Enterprise Team Manager Net@Work IncSage Enterprise Team ManagerNY$125,000–$165,000 / yearUnder the leadership of the Consulting Manager, the Team Manager will focus on maintaining and expanding service revenue opportunities by helping to identify, develop and close client opportunities with new clients including management of deal structure to ensure client needs are addressed and deal profitability is intact. The Team Manager is responsible for developing and managing the overall customer experience for an assigned group of clients including ensuring that engagement work products and deliverables are of the highest quality, owning project delivery and success, leading delivery teams, and ensuring client satisfaction and retention.
Assistant General Manager Goldfish Swim School - Yorktown HeightsAssistant General ManagerYorktown Heights, NY$50,000–$65,000 / yearFull timeSummary: As Assistant General Manager, you will assist in overseeing daily operations at our Yorktown Heights location, supporting a team of staff including swim instructors, lifeguards, and customer service representatives. Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
Executive Director, Product Relationship Manager - FCM Wells Fargo & CoExecutive Director, Product Relationship Manager - FCMNew York, NYA trusted partner to our clients, we provide corporate and transactional banking, commercial real estate lending and servicing, investment banking, equity and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
NewMeeting and Events Manager CBRE Group IncMeeting and Events ManagerNew York, NYCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.
Senior Manager, CRM Commercial Applications Brother Industries LtdSenior Manager, CRM Commercial ApplicationsBridgewater, NJ$150,000–$190,000 / yearDuties & Responsibilities Design & System Management Lead the development design of business systems solutions from conceptualization through stabilization using various computer platforms Analyze and translate business requirements into technical specifications, present options, evaluate and recommend solutions Drive out unperceived business needs, leverage existing solutions (across Brother companies, publicly available, vendor packages, etc.) where appropriate Proactively identify and communicate process and system improvement ideas to IT or business Support development and oversee the implementation of approved project plans and activities Collaborate with other application managers to support various marketing platforms (Pardot, Salesforce Marketing Cloud, Data Cloud, etc.) Recommend new systems or services, system upgrades, or other infrastructure improvements Research industry trends and proactively communicate issues of relevance to decision-makers Collaborate with team members and internal customers across the organization to ensure business requirements and IT resources are aligned and understand the solutions being developed Salesforce for Sales/ Service Design and implement scalable end user security model for the CRM Application. Cloud) Other Skills/Knowledge/Abilities Ability to lead and train large groups of users on business process and system utilization Excellent data analysis, analytic and problem-solving skills Ability to drive continuous improvement Ability to identify current or future problems or opportunities; ability to analyze, synthesize, and compare information to understand issues, identify cause/effect relationships and explore alternative Ability to adjust style/technique to assist group process and understanding Ability to demonstrate effective verbal/written/listening skills Ability to work with diverse groups, resolve conflicts, and lead teams to achieve desired results Ability to seek out, build, foster, and maintain productive relationships and networks to meet goals and achieve results Ability to use knowledge of internal/external factors impacting the industry to make decisions and take intelligent risks Ability to remain focused in the face of ambiguity/change and lead change positively Additional Details for This Role This role will be a hybrid role.