Contact Center Representative (Casual) Cordish Gaming Shared Services Live! Casino & Hotel MarylandContact Center Representative (Casual) Cordish Gaming Shared ServicesHanover, MDWhy We Need Your Talents: The Contact Center Representative plays a vital role in delivering a seamless and memorable guest experience by serving as a primary point of connection for all guest and team member communications. Through attentive listening, clear communication, and a commitment to resolving needs with care and accuracy, you help create a positive and engaging experience for both current and future guests.
NewBusiness Office Representative Clerk - AAMC Pasadena Surgery Center Surgical Care Affiliates LLCBusiness Office Representative Clerk - AAMC Pasadena Surgery CenterPasadena, MDAs part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Schedules surgeries in surgery template in the computer, along with pertinent information and handles calls from physician's office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.
NewBusiness Office Representative Clerk - AAMC Pasadena Surgery Center SCA HealthBusiness Office Representative Clerk - AAMC Pasadena Surgery CenterPasadena, MarylandAs part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Schedules surgeries in surgery template in the computer, along with pertinent information and handles calls from physician’s office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.
Biometrics (Fingerprint) Technician - On Call AmentumBiometrics (Fingerprint) Technician - On CallBaltimore, MarylandManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
NewBiometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallAlexandria, VAManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act.
NewPublic Safety Emergency Call Taker 1Z (Midnight Shift) Prince George's County MarylandPublic Safety Emergency Call Taker 1Z (Midnight Shift)Upper Marlboro, MD$49,608–$63,755 / yearIn practice, Call Taker incumbents receive incoming calls via the 9-1-1 systems emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the CAD, and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording same on the CAD system. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Customer Service Specialist I - Customer Service Center WesBanco IncCustomer Service Specialist I - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Sterile Processing Technician, On-Call, S Baltimore Kaiser PermanenteSterile Processing Technician, On-Call, S BaltimoreHalethorpe, MD$29.79–$43.13 / hourDepartment-S.-Balt.-county-Med-Center---Day-Surgery-CentralSteril---1808 custom_fields.jobtitleLI-Sterile-Processing-Technician,-On-Call,-S-Baltimore---1412790 custom_fields.leadership-no county Med Center - Day Surgery-CentralSteril - 1808 Pay Range: $29.79 - $43.13 / hour Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital).
Remote Operations Manager Federal Contact Center ITCON ServicesRemote Operations Manager Federal Contact CenterVienna, VARemoteThe ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Customer Service Representative (hybrid) Kennedy ServicesCustomer Service Representative (hybrid)Hunt Valley, Maryland$16 / hourCSRs will be responsible for helping customers by providing product and service information and resolving technical issues. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training.
Supervisor, Contact Center TriWest Healthcare AllianceSupervisor, Contact CenterBaltimore, MDRemoteFull timeEnsures accurate completion of VA-approved medical authorizations, appointment scheduling, thorough documentation of all Veteran and provider encounters in the TriWest medical management system and receipt of timely medical documentation from network providers. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Customer Service Representative 2nd shift Roto-Rooter Group IncCustomer Service Representative 2nd shiftLinthicum, MD$17–$19 / hourFounded in 1935, Roto-Rooter is North America''s largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
NewBilingual Customer Service Representative ASRC Federal Holding CompanyBilingual Customer Service RepresentativeWashington, DCHandle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle high volume calls expertly. Agile Decision Sciences, a wholly owned subsidiary of ASRC Federal, is seeking a Bilingual (fluency with Spanish) Customer Service Representative with call center/contact center experience to join our team in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline.
Contact Center Specialist (US Citizens) BTIContact Center Specialist (US Citizens)Washington, DCFull timeThe Specialist works within the contact center's AI-assisted service model, using chatbot and automated-resolution outputs as a starting point where applicable, escalating or correcting automated responses when they are inaccurate or insufficient, and flagging recurring gaps in AI performance to the Contact Center Lead to support continuous improvement of those tools. The Contact Center Specialist reports to the Contact Center Lead and serves as a frontline point of contact for users and callers, providing timely, accurate, and courteous support in response to inquiries, issues, and service requests.
Customer Service Representative TEKSOUTH CORPORATIONCustomer Service RepresentativeWashington, DCFull timeCase Management System (CMS) Oversight: Competently operate CMS to initiate, update, and monitor cases, ensuring timely follow-up and resolution within established deadlines (e.g., closing cases within 45 days, submitting new CMS cases within 5 days of FSO submittal).Front-Line Customer Engagement: Monitor and respond to inquiries via the automated call distribution system and provide professional front counter assistance, building rapport with diverse customers of all ranks and temperaments. Demonstrated experience with Military Pay and related systems (e.g., JMPS).Experience with Civilian Pay and related systems (e.g., DCPS).Familiarity with Wide Area WorkFlow (WAWF).Prior customer service experience within the Air Force or Department of Defense (DoD) settings is highly desired.
Customer Service Representative-2nd shift Roto-Rooter Services CompanyCustomer Service Representative-2nd shiftLinthicum, Maryland$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
NewData Center Operations Technician II (Night) (VA1) CoreSiteData Center Operations Technician II (Night) (VA1)Reston, VA$38–$41 / hourFull timeA Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems. A Tier 2 technician requires the following skills: Security operations, first responder, fire watch, safety, troubleshooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.
Assistant Clinic Manager Physical Therapist Hope Mills, NC Athletico LtdAssistant Clinic Manager Physical Therapist Hope Mills, NCHope Mills, NCPhysical Demands: Ability to fulfill activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Athletico clinicians are supported by Generative AI Documentation Scribe - purpose-built AI technology that automatically generates compliant clinical documentation in real time, so you can stay fully present with your patients and deliver the meaningful, undivided care they deserve.