The Transformation Lead is expected to understand the realities of a modern marketing-services organization, take ambiguous cross-functional problems, establish the facts, diagnose what is not working, define a practical future state, help senior stakeholders make the necessary choices, and translate the agreed direction into an actionable implementation plan. Qualifications 15+ years of experience in business transformation, operating-model design, management consulting, or business operations, including substantial experience in an agency, marketing-services, media, CRM, creative, digital, or comparable client-services environment.