Troubleshoot real-time shipping and fulfillment issues, acting as the escalation point for misships, shorts, damages, delays, and service failures; drive root-cause analysis and corrective actions to prevent recurrence. Transportation & Logistics Management Own performance and economics of inbound/outbound transportation, including international freight (ocean, forwarding, customs, drayage) and domestic transportation programs across LTL, FTL, intermodal, and parcel.