Essential Functions - Customer Service:Greet residents, guests, and visitors in a friendly and professional mannerProvide information and assistance regarding residence hall policies, procedures, and servicesAddress inquiries, concerns, and complaints promptly and effectivelyAble to answer phone calls and direct issues to the appropriate partyMaintain a positive and welcoming atmosphere at the front desk areaAdministrative Support:Answer phone calls, and in-person inquiriesAssist with check-ins and check-outs for residentsAssist with administrative tasks as assigned by Residence Life staffSecurity and Safety:Monitor access to the residence hall, ensuring only authorized individuals enter the buildingKnowledge of residence hall policies and regulations to ensure the safety and security of residents and propertyObserve, report, and document all policy violationsRespond appropriately to emergencies, including contacting appropriate on-call staff, and following established proceduresReport maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall managerComply withFERPAguidelinesCollaborative Team Member:Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environmentParticipate in staff meetings, trainings, and professional development opportunitiesWork cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and supportComplete other duties assigned . Physical Demands - Must be able to remain in a stationary position more than 50% of the timeMust be able to sit or stand for long periods of timeThe person in this position needs to move to other locations on campus occasionallyRepetitive use of a keyboard at a workstationUse of manual dexterityThe person in this position frequently communicates with others; must be able to exchange accurate informationUse of Audible and Visual CommunicationsFrequently moves equipment or paperwork weighing up to 20 poundsDuties indoors and some outdoors .