Key job responsibilities - Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations - Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions - Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency - from intelligent document processing to autonomous program delivery agents - Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence - Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams - Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services - ensuring all teams execute cohesively against customer cloud strategy - Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment - including agentic frameworks that can be replicated across mission-driven organizations A day in the life As a CSM on the AWS Nonprofits team, you'll serve as the central connector between our nonprofit customers and AWS teams, ensuring everyone moves in sync toward shared goals. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases - such as autonomous donor outreach, intelligent program matching, or AI-driven impact measurement - and manage go-live events that mark critical transitions.