Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately. Additional resort amenities include our heated swimming pools, open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing, cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.