Actively participate in meeting our GCC goals including but not limited to (some goals are dependent upon Sales or Service community) efficiency, call handling goals including developing colleagues to drive first call resolution in taking customer calls/chats, working customer cases, monitoring and responding to social media and booking reservations. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.