Lead and support the front desk team• Keep the front-of-house clean, organized, and guest-ready• Oversee our lanes, arcade, and attractions throughout the day• Help schedule staff and cover events• Train and coach front desk staff and porters• Answer guest questions in person and over the phone• Jump in to solve problems and keep the fun flowing• Operate the POS system and handle transactions• Make announcements, promote specials, and hype up the energy• Complete opening and closing duties• Watch for safety issues, respond to incidents, and complete reports• Help with equipment checks, supplies, vending, and anything needed to keep the place moving. • A high school diploma or equivalent• 2+ of guest service experience• 2-3 of supervisory or lead experience, preferably in a Food and Beverage setting- ServSafe certification is a plus• Strong communication, confidence, and organization• Someone who thrives in a busy, loud, high-energy environment.