Primary responsibilities will include greeting and directing guests within the Calvin Klein Club premium service area VIP entrance, VIP coat check, and The Vault; conducting sweeps, providing wheelchair escorts, operating elevators, and responding to guests' questions, comments, and complaints. Serve in central hubs of guest communication, (i.e. VIP Concierge Desks and VIP Entryway), responding to guest complaints, questions, and comments, administering Guest Services programs, and distributing publications.