Associate’s degree or equivalent of education, certification, and experience
• 2 years Customer Service experience required
• 3+ years of relevant IT (Information Technology) experience required
• ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)
• CompTIA + Certifications (A+, Network +, Security +, Server+, etc.)
• HDI Desktop Advanced Support Technician
• Serves with humility. Leads the hardware request process (receive, assess, deliver and install) and support moves, adds, and changes for departments.
• Provides major project support for large department-wide and hospital-wide efforts including new construction projects in sometimes compressed schedules.
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