Bolingbrook, Illinois2 days ago
Ensure proper documentation for all communications with third party contact center including proper information is disseminated to all partners related to our extensive knowledge base, FAQs, updates to promotions and products to ensure most up to date information is provided to our specialists and guests, to deliver quality customer service. Supply Chain, Loss Prevention, Ecommerce, Marketplace, Loyalty, Store Ops, Social Media, Corporate Office (Executives) and so forth) to resolve guests concerns and issues by assisting with resolution, resources and escalation as well as recommending changes to processes when necessary.