Guest Services Manager Marriott Vacations WorldwideGuest Services ManagerHonolulu, HawaiiFull timeEnsure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters. Manage day-to-day operations of the Guest Service Department including a daily review of room availability to maximize revenue and occupancy.
NewBrand Standards, Guest Experience & Food Safety Advisor Ecolab Inc.Brand Standards, Guest Experience & Food Safety AdvisorHonolulu, HI$58,400–$87,600 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents.
Front Desk Agent Marriott Vacations WorldwideFront Desk AgentHonolulu, HawaiiPart timeGreets andengages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Customer Care Specialist (Bilingual Japanese/English) $31.48/hr Marriott Vacations WorldwideCustomer Care Specialist (Bilingual Japanese/English) $31.48/hrKapolei, HawaiiFull timeSCHEDULE: Full-time | 5 days per week | Desk hours range from 7:00 am – 8:00pm (Specific shifts will be scheduled based on operational requirements) | Must be flexible to work weekends and holidays *Subject to business needs. As a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Sales Gallery Receptionist | Bilingual Japanese | Waikiki | $31.48/hr Marriott Vacations WorldwideSales Gallery Receptionist | Bilingual Japanese | Waikiki | $31.48/hrHonolulu, HawaiiFull timeAs a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Front Office Manager Marriott Vacations WorldwideFront Office ManagerHonolulu, HawaiiFull timeDevelop long term Guest Service goals with an ongoing training/coaching plan including but not limited to the continuance of monthly meetings held with guest service agents and Guest Services Supervisor as well the company wide guest service culture training. Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
Reservations Supervisor Marriott Vacations WorldwideReservations SupervisorHonolulu, HawaiiFull timeMaintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters. • Must be able to operate windows software applications to include spreadsheets, databases, work processing, and any essential software for job functions.
Bilingual Japanese | Vacation Sales Coordinator - Based in Waikiki ($1,000 Incentive* Potential) Marriott Vacations WorldwideBilingual Japanese | Vacation Sales Coordinator - Based in Waikiki ($1,000 Incentive* Potential)Honolulu, HawaiiFull timeHourly Rate: $16.00Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program.
Guest Services Agents - Valet Services Crescent Hotels & Resorts LLCGuest Services Agents - Valet ServicesHonolulu, HI$16–$20 / hourPart timeAt Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
Guest Services Agent (Part Time) Highgate Hotels LPGuest Services Agent (Part Time)Honolulu, HIHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
Guest Services Agent Highgate Hotels LPGuest Services AgentWahiawa, HIHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
Guest Services Manager in Honolulu, Hawaii | Careers at Best Western Plaza Hotel Best Western Plaza HotelGuest Services Manager in Honolulu, Hawaii | Careers at Best Western Plaza HotelHonolulu, HIThe Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Mgr Highgate Hotels LPGuest Services MgrHonolulu, HIThe Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Mgr OEM Highgate Hotels LPGuest Services Mgr OEMHonolulu, HIThe Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Mgr Best Western Plaza HotelGuest Services MgrHonolulu, HawaiiFull timeOverview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Agents - Valet Services Crescent CareersGuest Services Agents - Valet ServicesHonolulu, HawaiiAt Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
Guest Services Mgr - OEM Courtyard by Marriott Waikiki BeachGuest Services Mgr - OEMHonolulu, HawaiiFull time400 Royal Hawaiian Ave Honolulu, HI 96815 Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Supervisor Highgate Hotels LPGuest Services SupervisorHonolulu, HIThe Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Agent INN at SCHOFIELD BARRACKSGuest Services AgentWahiawa, HawaiiFull timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
GUEST SERVICES AGENT NF2* (FLEX) RECREATION LODGING Marine Corps Community ServicesGUEST SERVICES AGENT NF2* (FLEX) RECREATION LODGINGHIX] Selective Service Registration Required for Males 18 Years of Age or Older Born After Dec. 31, 1959[X] Exchange Shopping Privileges and access to MCCS base facilities such as: Gym, Beaches, Pools, Golf Course, Bowling Lanes, Marina Boat & outdoor rental and more! Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with ¿TA¿ stamped in red on front of card.
Supervisor, Security & Guest Services Legends Hospitality, LLCSupervisor, Security & Guest ServicesHonolulu, HI$60,000–$65,000 / yearJust steps from Waikk, the Hawaii Convention Center is an event destination like none other - a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating. Must have the ability to work harmoniously in a team setting exhibiting the "Aloha Spirit" to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai'i Convention Center's vision, mission statement and values.
Supervisor, Security & Guest Services Legends GlobalSupervisor, Security & Guest ServicesHonolulu, HawaiiJust steps from Waikk, the Hawaii Convention Center is an event destination like none other — a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating. Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai‘i Convention Center’s vision, mission statement and values.
NewFloral Guest Services Associate AlohaHPFloral Guest Services AssociateHonolulu, HIJoin our team as a Floral Guest Service Associate and be part of something truly meaningful-helping guests celebrate life's most important moments every single day. You'll be the friendly voice on the phone, the helpful guide on the sales floor, and the smiling face that turns everyday interactions into unforgettable experiences.
Guest Services Manager Marriott International IncGuest Services ManagerHonolulu, HIUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Guest Services Supervisor Alohilani Resort Waikiki BeachGuest Services SupervisorHonolulu, HawaiiFull timeOverview: The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Services Representative Embassy Suites KapoleiGuest Services RepresentativeKapolei, HIFull timeWe are conveniently located just a stone's throw away from Wet 'n' Wild Hawaii and Coral Crater Adventure Park - the perfect spots for our guests to unleash their inner child! Your duties also involve efficiently checking guests out, completing daily checklist tasks, and ensuring adherence to unit cash handling, credit, and check cashing policies.
Guest Services Agent (Part-Time) Airport Honolulu Hotel, Trademark Collection by WyndhamGuest Services Agent (Part-Time)Honolulu, HawaiiPart timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
NewGuest Services Agents / Valet ServicesLearn More Crescent Hotels & ResortsGuest Services Agents / Valet ServicesLearn MoreHonolulu, HI[, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ]
Guest Services Agents - Valet ServicesLearn More Crescent Hotels & ResortsGuest Services Agents - Valet ServicesLearn MoreHonolulu, HI[, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ]
Guest Service Agent Shift Leader (multiple openings, immediate hire) East-West CenterGuest Service Agent Shift Leader (multiple openings, immediate hire)Honolulu, HIDemonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years.
Director of Guest Services - Ka Haku, a Hilton Club Hilton Grand Vacations IncDirector of Guest Services - Ka Haku, a Hilton ClubHonolulu, HI$83,000–$108,000 / yearAs a key member of the opening team at Ka Haku, a Hilton Club, this role will help define and establish service culture, build a high-performing team, and set the tone for exceptional guest interactions from day one. HGV offers outstanding Team Member travel discount programs and more through Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, providing access to discounts across more than 1,500 brands and resort destinations.
NewGuest Service Agent - Part Time Ocean View Hotel CorpGuest Service Agent - Part TimeHonolulu, HIPart timeIn addition to all Front Desk and Telephone Operator duties, our Guest Service Agents are responsible for providing an exemplary first impression, act as a service ambassador and always finds a way to "yes" by consistently provides outstanding service with a smile to all of our guests throughout their stay. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
NewGuest Service Agent - Part Time Stanford Hotels Corporation IncGuest Service Agent - Part TimeHonolulu, HIIn addition to all Front Desk and Telephone Operator duties, our Guest Service Agents are responsible for providing an exemplary first impression, act as a service ambassador and always finds a way to "yes" by consistently provides outstanding service with a smile to all of our guests throughout their stay. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
Front Office Reception - Guest Service Agent (On-Call) Halekulani HotelFront Office Reception - Guest Service Agent (On-Call)Honolulu, HICoordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
Front Office Reception - Guest Service Agent Halekulani HotelFront Office Reception - Guest Service AgentHonolulu, HICoordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
NewGuest Services & Travel Planning Intern JTB AmericasGuest Services & Travel Planning InternHonolulu, HIThe ideal candidate should possess a high school diploma, experience in the customer service industry, and be able to communicate in both English and Japanese. You will support both Japanese and non-Japanese travelers, adjust itineraries as needed, and assist with various tour-related tasks.
Guest Service Agent - DoubleTree by Hilton Alana Waikiki Beach Hilton GlobalGuest Service Agent - DoubleTree by Hilton Alana Waikiki BeachHonolulu, HIFull timeAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
NewGuest Service Associate European Wax CenterGuest Service AssociatePearl City, HI$16.50Strong communication skills, including active listening and clear verbal interaction, are essential for engaging with guests and team members. Previous retail sales or customer service experience is preferred but not required; enthusiasm and a positive attitude are key!
Guest Service Attendant (FT/PT) TroonGuest Service Attendant (FT/PT)Honolulu, HawaiiThe Guest Services staff will offer friendly and expedient service to the property’s guests and assist the Head Golf Professional or General Manager in golf shop operations, merchandise sales and other golfârelated activities which may include picking the range, setting up/washing of the range area. · Assists in reconciliation of daily CC charges/ accounts receivable to daily register at the closing of the day.
Guest Service Agent - Hilton Hawaiian Village Waikiki Beach Resort Hilton Worldwide Holdings IncGuest Service Agent - Hilton Hawaiian Village Waikiki Beach ResortHonolulu, HIHere''s what you''ll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
NewGuest-First Food Service Associate SSA GroupGuest-First Food Service AssociateHonolulu, HISSA Group in Honolulu, Hawaii is seeking a Food Service Associate who delivers warm, welcoming experiences for every guest. Ideal candidates will possess strong interpersonal skills, be team players, and have the physical ability to stand for long periods.
Guest Service Representative Marriott International IncGuest Service RepresentativeHonolulu, HIIdentify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Guest Experience Manager OEM Highgate Hotels LPGuest Experience Manager OEMHonolulu, HIThe Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Experience Manager OEM The Ambassador Hotel of Waikiki, Tapestry Collection by HiltonGuest Experience Manager OEMHonolulu, HawaiiFull timeOverview: The Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Guest Experience Coordinator Highgate Hotels LPGuest Experience CoordinatorHonolulu, HIHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
Guest Experience Coordinator Alohilani Resort Waikiki BeachGuest Experience CoordinatorHonolulu, HawaiiFull timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
Guest Experience Associate - CocoNene International Market Place (Full-Time) Current The Art SourceGuest Experience Associate - CocoNene International Market Place (Full-Time)Honolulu, HawaiiAbility to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am, and end as late as 10pm). We are hiring a Guest Experience Associate for our flagship CocoNene location at International Market Place in the heart of Waikk — one of the busiest, highest-energy stores in our company.
Guest Experience Associate - CocoNene International Market Place (Part-Time) Current The Art SourceGuest Experience Associate - CocoNene International Market Place (Part-Time)Honolulu, HawaiiAbility to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am, and end as late as 10pm). We are hiring a Guest Experience Associate for our flagship CocoNene location at International Market Place in the heart of Waikk — one of the busiest, highest-energy stores in our company.
Guest Relations Agent Blue Hawaiian HelicoptersGuest Relations AgentHonolulu, HawaiiFull timeHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations.
Guest Experience Lead - CocoNene International Market Place (Full-Time) Current The Art SourceGuest Experience Lead - CocoNene International Market Place (Full-Time)Honolulu, HawaiiAbility to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am and end as late as 10pm). We’re looking for someone who naturally steps in to help, stays aware of the bigger picture, communicates kindly and clearly, and leads through consistency and presence — not ego or authority.