Answers inquiries from potential members, members, brokers, employer groups, State and County representatives, Plan providers, internal departments, and all other callers, including: a) Verification of eligibility, enrollment and PCP assignment; b) Benefit, co-payment, and referral questions; c) Requests for PCP changes, address changes, ID cards, benefit materials; d) Inquiries regarding premium and subsidy amounts and balances; and e) Clarification of conversion, COBRA, and Cal-COBRA enrollment procedures, including quotes of approximate rates. Informs and works collaboratively with other Plan departments, in areas including but not limited to: a) Forwarding prospects for new brokers or employer groups to Marketing; b) Working with Health Services regarding authorization requests and assistance for special need cases; c) Forwarding potential provider education issues to Provider Relations; d) Documenting potential member fraud, COB, and third party liability issues, and reporting to the appropriate department; and e) Documenting requests for additions to the provider network and forwarding to Contracting.