Monitors and evaluates mailroom operations, dispatch schedules, routes and carriers, mail metrics (i.e., volumes, scan events, etc.), ILMS profiles, global events, and communications to identify and assist with troubleshooting software issues and resolving complex pouch and mail management issues. The Diplomatic Pouch and Mail (DPM) Desk Officer provides wide-ranging, high-level support to global DPM operations to ensure services provided meet the operational laws, rules, regulations, activities, and needs of the personnel being served.