1,014 Results for

Help Desk Jobs in Fairfax, VA

Jobs

Falls Church, VA30+ days ago

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

New!

Bethesda, MD2 days ago

$80,000–$95,000 Per Year

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .

New!

Gaithersburg, MD2 days ago

$107,900–$195,050

The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS). If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

Washington, D.C.8 days ago

$26.68–$34.50 Per Hour

NORC at the University of Chicago is seeking a Service Desk Tech II to provide desk side technical support which includes answering user PC and software questions and providing resolution to issues, maintaining a log through data entry and prioritizing questions into a call tracking system. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

Lorton, VA17 days ago

$131,300–$237,350

Leidos is seeking an experienced ServiceNow Software Development Manager, to join an internal service center group under the Digital Modernization Sector and the Repeatable Offerings organization, who will support ServiceNow self-hosted/on-prem implementations and best practices for our Federal Government customers. You will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively by obtaining and synthesizing requirements from internal and external stakeholders, while working with the team to deliver a ServiceNow implementation that meets our customers’ needs.

Quantico, VA30 days ago

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Quantico, VA15 days ago

Remote

This position requires at least 8+ years’ experience supporting networking for DoD Command and Control Systems such as Multisource Correlator Tracker (MSCT), Common Aviation Command and Control System (CAC2S), Air Defense System Integrator (ADSI), or Theater Battle Management Core System (TBMCS). Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

Washington DC, DC8 days ago

Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.

Reston, VA18 days ago

Remote

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role.

New!

Leesburg, VA2 days ago

Requirements 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud). Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.

Merrifield, VA14 days ago

Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints. Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints.

New!

Washington DC, DCToday

NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. The Event Technology Specialist works closely with both internal and external partners to provide support and develop best practices that ensure efficiency, precision, and continued development and success of the association’s event technology processes.

New!

Indian Head, MDToday

$37–$41

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

Bethesda, MD9 days ago

$154,050–$278,475

You will partner with a multidisciplinary team of systems engineers, developers, integrators, and system administrators to lead efforts in the following areas: System Reliability & Performance — Ensuring uptime, performance, and capacity planning for a large‑scale big data production platform with a microservice architecture running on Kubernetes, Elasticsearch, PostgreSQL, Kafka, and technologies such as Java, Python, React, and low‑code tools like Appian. Leidos is excited to present an opportunity for a TS/SCI‑cleared Platform Operations Manager to join a high‑impact team driving the design, development, and deployment of a modern technology stack supporting the DOMEX Data Discovery Platform (D3P) Modernization Program.

Washington, DC11 days ago

$122,400–$153,000 Per Year

ITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.

Washington, DC30+ days ago

$45,000–$55,000 Per Year

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Ashburn, VA30+ days ago

Remote

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

New!

Washington, DC4 days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Warrenton, VA30+ days ago

Job Duties & Responsibilities - Essential Job Functions may include (but are not limited to) the following: • Assist stakeholders with troubleshooting system/application issues, coordinate with Level 2/Level 3 support for issues which require additional escalation and facilities communications to users and stakeholders when troubleshooting issues. Work Requirements and Additional Information: Work Location: Warrenton, VA Position is: Completely in person Work Hours: Rotating shift schedule (24/7/365 operations, rotating shifts, 8 to 10 hours a day, 40 hours a week) to include nights and weekends, and holidays.

Warrenton, VA30+ days ago

New!

Washington, DC6 days ago

$107,744–$126,500 Per Year

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.

Quantico, VA30+ days ago

$22.26–$28.20 Per Hour

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

Quantico, VA30+ days ago

$25.63–$31.52 Per Hour

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

New!

Annapolis Junction, Maryland4 days ago

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

New!

Washington4 days ago

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

National Harbor, Maryland21 days ago

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a FEMA Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems' related questions.

New!

Ashburn, VA4 days ago

$61,000–$64,000

Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed. You’ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.

Qua, Virginia30+ days ago

GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA.

Quantico, VA22 days ago

$22.26–$28.20 Per Hour

La Plata, MD14 days ago

$55,935–$95,089 Per Year

CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.

Ashburn, VA30+ days ago

Aretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Washington, DC30+ days ago

This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).

Silver Spring, Maryland30+ days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Ashburn, VA30+ days ago

Remote

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

New!

Washington4 days ago

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.

Quantico, VA12 days ago

$122,400–$165,600 Per Year

Further responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

Quantico, VA30+ days ago

$111,155–$150,385 Per Year

Washington, DC30+ days ago

$26.44–$35.78 Per Hour

Shift Options: Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: Option 2: 1600-0000 Sat-Wed Option 3: 1600-0000 Thu-Mon Overnights: Option 4: 0000-0800 Sat-Wed Option 5: 0000-0800 Thu-Mon *everyone must work 4 holidays a year. Responsibilities for this Position Location: USA DC Washington Full Part/Time: Full time Job Req: RQ214968 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services.

Washington, DC30+ days ago

$30.44–$41.18 Per Hour

Shift Options: Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: Option 2: 1600-0000 Sat-Wed Option 3: 1600-0000 Thu-Mon Overnights: Option 4: 0000-0800 Sat-Wed Option 5: 0000-0800 Thu-Mon everyone must work 4 holidays a year shift determined during interview process *shift may change based on availability at time of start. Responsibilities for this Position Location: USA DC Washington Full Part/Time: Full time Job Req: RQ214970 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services.

Washington, DC7 days ago

$34.73–$46.99 Per Hour

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.

Bethesda, MD8 days ago

The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.

Washington, DC21 days ago

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

Silver Spring, MD30+ days ago

$25–$28 Per Hour

Rockville, MD30+ days ago

Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.

Arlington, VA30+ days ago

rockville, MD30+ days ago

$74,000–$79,000 Per Year

Minimum Qualifications: Associate's degree or related certifications At least 3-5+ years of IT support experience with at least 1-2 years in a Tier 3 or senior support capacity Clearance: Public Trust Citizenship: US Citizen by birth or naturalization Pay and Benefits The salary range for this position is $74,000 - $79,000 annually. This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents.

National Harbor, MD21 days ago

$61,600–$129,300 Per Year

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead , the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.

Washington, DC10 days ago

Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.#INDPRO

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Help Desk Jobs in Fairfax, VA

Help Desk Specialist Company Confidential

Senior Help Desk Engineer System One

TFDM Technical Triage Manager – AIMS & Help Desk Leidos

Service Desk Tech II - Onsite Washington DC office NORC at the University of Chicago

ServiceNow Development Manager Leidos

Systems Administration (Operations Support Specialist) ARCTICOM LLC

Senior System Engineer ARCTICOM LLC

Public Member Consultant ARCTICOM LLC

Software Engineer III ARCTICOM LLC

Voice Analyst System One

Desktop Support System One

Event Technology Specialist NAFSA: Association of International Educators

Site Operations Lead Leidos

Platform Operations Manager Leidos

IT Help Desk Manager Covington & Burling LLP

Tier I Service Desk Analyst (Help Desk Support Specialist I) The Mil Corp

Defense Travel System Help Desk Technician II Essnova Solutions, Inc.

Help Desk Specialist II (Tier II – Advanced Support) Aretec Inc

Mid-level Help Desk Support Technician Chenega Corporation

Help Desk Support Specialist Tetra Tech Inc

Help Desk Support Technician Tetra Tech Inc

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics Corp

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance General Dynamics Corp

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance General Dynamics Corp

Help Desk Support Essnova Solutions, Inc.

Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information Technology

Help Desk Technician - TS/SCI W/ Polygraph GD Information Technology

Help Desk Tier 2 Analyst CACI

Help Desk Specialist II- Tier 2 Support TEEMA

Help Desk Analyst Geospatial And Cloud Analytics

NCIS Help Desk Analyst Tier 1 | Active Secret clearance General Dynamics Corp

Help Desk Manager College of Southern Maryland

Help Desk Specialist II (Tier II- Advanced Support) Aretec Group Inc

Help Desk Manager Level I ActioNet Inc

Help Desk Specialist Entarian

Help Desk Specialist I (Tier I Agent – Internal) Aretec Inc

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information Technology

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance General Dynamics Corp

NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics Corp

Associate Help Desk Technician - All shifts available - Active Top Secret required General Dynamics Corp

Junior Help Desk Technician - All shifts available - Active Top Secret required General Dynamics Corp

Associate Help Desk Technician - Top Secret General Dynamics Corp

Help Desk Support Intern Job 1369 DLH Holdings Corp.

Help Desk Manager Client Solution Architects LLC

Help Desk Specialist SEV1TECH INC

Senior Help Desk Technician Contact Government Services LLC

Senior Help Desk Technician II Contact Government Services LLC

Help Desk Specialist (Tier 3) / Application Support Specialist Goldbelt Incorporated

Help Desk Tier 2 Lead CACI International Inc

Help Desk - Tier II&III Progression Inc

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