NewHelp Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
Help Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
Desktop Support System OneDesktop SupportMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints.
NewInformation Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Mount Rainier, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
NewIT Professional U.S. NavyIT ProfessionalGlenarden, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
NewInformation Systems Technician U.S. NavyInformation Systems TechnicianCapitol Heights, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
NewHelp Desk/Desktop Support Technician Solvere One/HouseCallHelp Desk/Desktop Support TechnicianBaltimore, MDSolvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
Help Desk/ Windows Support Prominent Edge LLCHelp Desk/ Windows SupportGaithersburg, MDExperience supporting technology and users of technology in a customer support function or role, including at least three items below: · Windows endpoint device installation · Windows endpoint device break / fix & upgrade · Local and network printer installation & repair · UPS repair (APC) · Installation of Windows based COTS software & drivers, · Installing NIST Windows system images · Windows security patching · Malware & virus removal · Troubleshooting multifaceted incidents and questions . · Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) .
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Help Desk Specialist Helm Point SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Help Desk/Desktop Support Analyst Edgewater Federal Solutions, Inc.Help Desk/Desktop Support AnalystWashington, Washington, DC$42.50–$45.50 / hourFull timeEdgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with people at all organizational levels and concisely summarize and document client issues.
IT Help Desk Manager IntelliDyne Jobs for VeteransIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment.
NewSr. Help Desk Technician (Tier 3) MindbankSr. Help Desk Technician (Tier 3)Arlington, VirginiaContractorSince 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Help Desk Specialist Sikich LLPHelp Desk SpecialistWashington, DC$55,000–$62,500 / yearProvide end-user technical assistance via instant messaging, video and audio conferencing, telephone, email, desktop sharing, and desk-side service for resolving IT service-related needs and issues to the user's complete satisfaction. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Help Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourFull timeMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Help Desk Technician - TS/SCI General Dynamics Information TechnologyHelp Desk Technician - TS/SCIChantilly, VirginiaMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Analyst Agile DefenseHelp Desk AnalystQuantico, VirginiaCollaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Job Description.