Education/Experience: Associate Degree in Computer Science, Information Technology, or equivalent work experience is required 1 -2 years of professional experience working in a Help Desk Support Role Strong experience with modern Windows-based systems Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.) Familiarity with IT technologies such as networking, security, backup and recovery, and VPN Experience with providing support using and maintaining largescale software systems and/or databases is preferred Working experience with Mobile Device Management Platforms preferred. Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment Ability to prioritize and manage several milestones and projects efficiently Must be able to work independently, proactively, and handle multiple support requests at once to address employees needs as efficiently as possible.