Company ConfidentialHelp Desk Specialist Company ConfidentialHelp Desk SpecialistFalls Church, VAFull timeThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
LeidosNewTFDM Technical Triage Manager – AIMS & Help Desk LeidosTFDM Technical Triage Manager – AIMS & Help DeskGaithersburg, MD$107,900–$195,050The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS). If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
PotomacNewSales Desk Manager PotomacSales Desk ManagerBethesda, MDThe Director of Internal Sales is responsible for building, developing, and leading a high-performing internal sales team that supports national distribution across mutual funds, ETFs, and SMAs. The ideal candidate has successfully led internal wholesalers before and understands how daily activity translates into advisor meetings, pipeline development, and measurable asset growth.
Sparks GroupNewLevel 2 Desktop Engineer Sparks GroupLevel 2 Desktop EngineerWashington, DC$21–$28 / hourQualifications/Background Profile: Proven experience in a desktop support or IT helpdesk role, preferably at Level 2. Strong knowledge of Windows and macOS operating systems. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of desktop environments across the organization.
CredenceNewSenior Data and Systems Manager CredenceSenior Data and Systems ManagerWashington, DCThe Senior Data and Systems Manager oversees data validation, data analytics, help desk and systems support for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs. This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children.
BERING STRAITS PROFESSIONAL SERVICES LLCSTRMM Network Engineer BERING STRAITS PROFESSIONAL SERVICES LLCSTRMM Network EngineerAberdeen, MDBering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role.
The Evolvers GroupNewProduct Manager The Evolvers GroupProduct ManagerWashington, DCFull timeThis role will partner with teams across the client's to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs. Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes.
EntarianHelp Desk Specialist EntarianHelp Desk SpecialistSilver Spring, Maryland$25–$28 / hourThe NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.
Ardent Eagle SolutionsHelp Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
Goldbelt, Inc.Help Desk Specialist (Tier 3) / Application Support Specialist Goldbelt, Inc.Help Desk Specialist (Tier 3) / Application Support SpecialistRockville, Maryland$74,000–$79,000 / yearThis role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.
Goldbelt, Inc.Help Desk Specialist (Tier 1–2) / Application Support Specialist Goldbelt, Inc.Help Desk Specialist (Tier 1–2) / Application Support SpecialistRockville, Maryland$60,000–$64,000 / yearThis role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.
Fusion Advanced Technology, LLCNewTier 2 Help Desk Specialist Fusion Advanced Technology, LLCTier 2 Help Desk SpecialistBaltimore, MDMinimum years of experience criteria 2+ years total relevant experience 1+ year in portal support, application support, desktop support, or user support triage Direct support experience for government systems, Salesforce portals, CCATS-adjacent environments, or Maryland State users preferred. Two or more years of help desk, desktop support, application support, portal support, or user support experience.
Essnova Solutions, Inc.Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Navitas Business ConsultingNew26-2280: Help Desk Specialist - Baltimore, MD Navitas Business Consulting26-2280: Help Desk Specialist - Baltimore, MDBaltimore, MDFull timeThis individual will serve as the first point of contact for troubleshooting desktop hardware, software, printer, server, and network-related issues while supporting enterprise systems, infrastructure operations, and Help Desk services. With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
K2 StaffingIT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MARYLANDWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .
Navitas Business ConsultingNew26-2279: Help Desk Specialist (Senior) - Baltimore, MD Navitas Business Consulting26-2279: Help Desk Specialist (Senior) - Baltimore, MDBaltimore, MDFull timeWith proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
Summit Technologies, Inc.Help Desk Specialist – Tier 2 - Managed Service Provider Support Summit Technologies, Inc.Help Desk Specialist – Tier 2 - Managed Service Provider SupportAlexandria, VAThe Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.
Essnova Solutions, Inc.Help Desk Support Essnova Solutions, Inc.Help Desk SupportWashington, DCProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Chenega CorporationMid-level Help Desk Support Technician Chenega CorporationMid-level Help Desk Support TechnicianWashington, DCThe Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
Strategic Operational SolutionsHelp Desk III - VIP Support Specialist Strategic Operational SolutionsHelp Desk III - VIP Support SpecialistWashington, DCThey provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer.
BlueWater Federal SolutionsHelp Desk Specialist BlueWater Federal SolutionsHelp Desk SpecialistArlington, VirginiaManage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR. Qualifications: 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
LCG, Inc.Help Desk Manager / Project Manager LCG, Inc.Help Desk Manager / Project ManagerMaryland, MD$100,000–$140,000Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.
Metova FederalNewHelp Desk Engineer Metova FederalHelp Desk EngineerAnnapolis Junction, Maryland$90,000–$130,000 / yearSince 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
Info Gain ConsultingNewHelp Desk Support, Call Center Support Alexandria, Virginia Remote Type Info Gain ConsultingHelp Desk Support, Call Center Support Alexandria, Virginia Remote TypeAlexandria, VARemote$1–$3 / hourPosition: Help Desk Support, Call Center SupportLocation: Alexandria, VAWork Environment: On-site with potential for authorized teleworkClearance Required: SecretStatus: FundedInfo Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract. To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future.
ENS Solutions, LLCJunior Help Desk Specialist - Active TS/SCI with CI Poly ENS Solutions, LLCJunior Help Desk Specialist - Active TS/SCI with CI PolyWashington, DCENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
ENS Solutions, LLCMid Level Help Desk Specialist - Active TS/SCI with CI Poly ENS Solutions, LLCMid Level Help Desk Specialist - Active TS/SCI with CI PolyWashington, DCENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Council on Foreign RelationsSenior Help Desk Technician Council on Foreign RelationsSenior Help Desk TechnicianWashington, Washington, DC$70,000–$85,000 / year
3Si Security SystemsNewTier II Help Desk Shift Lead 3Si Security SystemsTier II Help Desk Shift LeadAlexandria, VAThe Tier II Help Desk Shift Lead will be responsible for providing support for the Integration Operations Center (IOC) for numerous security applications including but not limited to video management systems (VMS), access control systems (ACS), and Physical Security Information Management (PSIM) system. Tier II personnel are responsible for assisting Tier I personnel in solving basic technical problems, investigating elevated technical issues by confirming the validity of the problem and searching for known solutions related to these more complex issues.
Liberty Personnel ServicesNewRemote Help Desk Analyst - 1st Shift EST Liberty Personnel ServicesRemote Help Desk Analyst - 1st Shift ESTBaltimore, MDRemoteA staffing agency is seeking a Help Desk Support Analyst to provide technical support for network, desktop, and applications. The role is fully remote and requires strong troubleshooting skills along with excellent documentation and communication abilities.
By Light Professional IT Services LLCNewHelp Desk Engineer By Light Professional IT Services LLCHelp Desk EngineerAnnapolis Junction, Maryland$90,000–$130,000 / yearSince 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
Chenega CorporationTier 2 Help Desk Analyst Chenega CorporationTier 2 Help Desk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.
Chenega CorporationTier 1 Help Desk Analyst Chenega CorporationTier 1 Help Desk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
System OneSenior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, MD$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
International Computer Sciences IncHelp Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
Hire Evolution ConsultingNewTier 1 Help Desk - Remote Hire Evolution ConsultingTier 1 Help Desk - RemoteWashington, DCRemote$48,000–$50,000We are seeking a customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms.
BlueWater Federal SolutionsNewHelp Desk Manager BlueWater Federal SolutionsHelp Desk ManagerArlington, VirginiaResponsibilities: Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. Overview: BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon.
Quadrant IncHelp Desk Tier II (DHA) Quadrant IncHelp Desk Tier II (DHA)Falls Church, VAExperience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
SiloSmashersHelp Desk Manager SiloSmashersHelp Desk ManagerArlington, VAOversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.
Strategic Operational SolutionsHelp Desk I Strategic Operational SolutionsHelp Desk IWashington, DCThe Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
Strategic Operational SolutionsHelp Desk II Strategic Operational SolutionsHelp Desk IIWashington, DCThe Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
Cayuse HoldingsNewRemote IT Help Desk Agent Secret Cleared Cayuse HoldingsRemote IT Help Desk Agent Secret ClearedAnnapolis, MDRemoteA technology services firm located in Annapolis, Maryland, is seeking a Help Desk Agent to deliver first-line technical support and customer service. Responsibilities include diagnosing technical issues, logging incidents efficiently, and providing exemplary service to internal and external users.
KeenLogicNewTier II Help Desk KeenLogicTier II Help DeskAlexandria, VAFull timeImage, reimage, and deploy enterprise workstations using Microsoft Endpoint Configuration Manager (SCCM) and approved task sequences. Job Duties:Provide Tier II hardware and application support, including diagnosis and remediation, password and access resets, software installation, configuration, removal, and performance tuning.
E LogicHelp Desk Manager E LogicHelp Desk ManagerWashington, DCE-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
DecisionPoint | CortekHelp Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Mercy Medical CenterIT Help Desk Tech I Mercy Medical CenterIT Help Desk Tech IBaltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Shield Consulting SolutionsNewHelp Desk Analyst (Annapolis Junction, MD) Shield Consulting SolutionsHelp Desk Analyst (Annapolis Junction, MD)Annapolis Junction, MD$100,000–$110,000 / yearThe candidate must be available to support a 24x7 mission operation with a weekly schedule, working either Day Shift (0545-1345), Swing Shift (1345-2145), or Mid Shift (2145-0545) to include weekends and holidays. In this mission-essential help desk role, you will maintain the customer’s computers and networks, ensuring front-end systems continue to collect, process and transmit information vital to national decision makers and keeping our troops safe.
Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay) Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay)ARLINGTON, VAFull timeYou will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.
AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support)Washington, DCAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
National GeographicTechnology Support Specialist - Service Desk (Fixed-Term) National GeographicTechnology Support Specialist - Service Desk (Fixed-Term)Washington, DC$29.69–$31.25 / hourFamiliarity with all applications within the supported technology portfolio, with depth of knowledge aligned with the applications’ value to the business, including work management systems such as Wrike and Jira Work Management Outstanding customer service and communication skills with excellent troubleshooting and problem-solving approach. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
H2 Performance ConsultingService Desk Support Specialist II H2 Performance ConsultingService Desk Support Specialist IIWashington, DCH2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.