Help Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
NewFMS-ACES Tier 2 Application Support Specialist (Appian Service Desk) CredenceFMS-ACES Tier 2 Application Support Specialist (Appian Service Desk)Arlington, VAOperating within the Army Enterprise Service Management Platform (AESMP / ServiceNow), the specialist diagnoses intermediate-to-advanced application, data, and platform issues on the Appian Cloud environment, coordinates Tier 3 engineering escalations, and champions user adoption across the Army FMS enterprise. Key Features and Capabilities: Developed using Agile methodologies, FMS-ACES provides a unified environment for managing the full lifecycle of an FMS case: Case Management: Streamlines everything from initial case implementation to closeout.
Service Desk Technician System OneService Desk TechnicianVienna, VA$29 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
Service Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
CDL-A Flatbed Driver Melton Truck LinesCDL-A Flatbed DriverBALTIMORE, MD$0.60–$0.64 / hourMelton Truck Lines, based out of Tulsa, OK, is seeking experienced and inexperienced Flatbed Drivers to join our team. If you're an experienced driver, recent grad, or transitioning military veteran, Melton Truck Lines is excited to hear from you.
Technical Service Analyst Vaco LLCTechnical Service AnalystColumbia, MDDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.
IT Manager Sparks GroupIT ManagerMcLean, VA$120,000–$150,000 / yearBroad, hands-on experience supporting a Microsoft-based internal IT environment of approximately 150–500 users; experience with Microsoft 365, Intune, Entra, and endpoint management is strongly preferred. Provide hands-on technical leadership across Microsoft 365, Intune, Entra, Autopilot, cloud applications, endpoints, networks, infrastructure, and complex Tier 2/Tier 3 issues.
NewDefense Travel Specialist (DTS) INSCOM CredenceDefense Travel Specialist (DTS) INSCOMFort Belvoir, VA$90,000–$105,000 / yearReview Defense Travel System (DTS) transactions and provide desk-side, help desk, email, and phone customer support for DTS technical assistance and immediate travel-related support needs. Process newly assigned and departing personnel in the Government Travel Card (GTC) program, process GTC credit applications, and create or modify user profiles within CitiDirect.
NewIT Site Lead LeidosIT Site LeadWashington, DC$116,350–$210,325 / yearThe selected candidate will play a critical role in leading IT operations, project execution, and technical service delivery within a dynamic, mission-critical environment supporting the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, and alternate locations throughout the National Capital Region (NCR). Oversee day-to-day operations and future planning activities, including Field Services, desktop support, help desk operations, voice services, routine requirements, technical refresh, mobile/personal wireless support, and customer service delivery.
IT Specialist II BERING STRAITS PROFESSIONAL SERVICES LLCIT Specialist IIWashington DC, DCSystems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills. Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
NewJBAB Operations Manager LeidosJBAB Operations ManagerWashington, DC$116,350–$210,325 / yearIn this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
Lifecycle Support Analyst LeidosLifecycle Support AnalystAnnapolis Junction, MD$82,550–$149,225 / yearLeidos is looking for a self-motivated Lifecycle Support Analyst to join a high performing Agile team using the Scaled Agile Framework (SAFe) methodology on a program that provides system engineering, development, test, integration, and operational support to a large, fast-paced program, and is infusing new technology and adding advanced capabilities while continuing to support an on-going operational system. The selected individual will work with various technical teams to support a large, complex hardware/software system consisting of multiple geographically distributed systems and diverse configurations within a multifaceted network environment.
Help Desk Finance Analyst Maryland-National Capital Park And Planning CommissionHelp Desk Finance AnalystRiverdale, MD$16.66–$19.65 / hourThe successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service. Drivers licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employees ability to drive Commission vehicles or perform driving duties required of their position.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Systems Administration/Help Desk Analyst CACI International Inc.Systems Administration/Help Desk AnalystFort Meade, MD$103,800–$218,100 / yearEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
NewAssociate Help Desk Support Specialist Financial Industry Regulatory Authority IncAssociate Help Desk Support SpecialistRockville, MD$30.22–$53.07 / hourAdditional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts.
Call Center/Help Desk Support-Tier 1 Maryland-National Capital Park And Planning CommissionCall Center/Help Desk Support-Tier 1Riverdale, MD$16.66–$19.65 / hourThe Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment.
Help Desk Specialist Helm Point SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.