NewAccount Executive (Full Desk Finance and Accounting Staffing) Vaco LLCAccount Executive (Full Desk Finance and Accounting Staffing)Detroit, MI$60,000–$80,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
NewService Desk - IT Healthcare (Mid Shift) HTC Global Services IncService Desk - IT Healthcare (Mid Shift)Troy, MIFull timeThis role supports clinical and technical issues within acute and post-acute care environments, utilizes a clinical issue resolution knowledge base, and collaborates with clinicians to help resolve reported issues. Overview / Summary The Technical Service Desk Analyst provides first- and second-level technical support to healthcare employees and patients while delivering a high level of customer service.
NewEscalation Support Specialist (Automotive Customer Support) TTECEscalation Support Specialist (Automotive Customer Support)Dearborn, MIIn this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Team Lead / Support Lead IT Managed Services Help Desk Stafford GrayTeam Lead / Support Lead IT Managed Services Help DeskDetroit, MI$100,000Acting as the primary escalation point and operational liaison, the Team Lead coordinates incident response, ticket management, and service improvements while maintaining accurate documentation and reporting within the ITSM platform. The role also supports staff development through training, coaching, and performance management, while driving continuous improvement through metrics, quality reviews, and root cause analysis.
Help Desk Technician Mercantile BankHelp Desk TechnicianTroy, MISuccessful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIDetroit, MISkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianDetroit, MISkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Specialist, Help Desk Support Raymond James Financial IncSenior Specialist, Help Desk SupportSouthfield, MIAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. Job Summary: With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
Entry Level MSP Technician (Help Desk) Grid 4 Communications IncEntry Level MSP Technician (Help Desk)Troy, MI$40,000–$57,850 / yearWhat well bring to the table: Work-life balance, with flexible work arrangements and remote work options Vibrant company culture and a fun, inclusive work environment - our values are at the core of everything we do Opportunities for professional growth, training, and development, allowing you to reach your full potential Employee health is one of our top priorities! If youre eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!
Help Desk Technician Chase Plastics ServicesHelp Desk TechnicianClarkston, MichiganServe as the first point of contact for technical issues submitted via phone, email, and chat, delivering friendly and efficient support while managing user account administration in Active Directory, including account creation, password resets, and access permissions to ensure that employees have the appropriate access to resources. Help employees stay connected by supporting VPN setup, basic home network troubleshooting, and Multi-Factor Authentication (MFA) enrollment.
IT Support Specialist (Help Desk) Weldaloy Specialty ForgingsIT Support Specialist (Help Desk)Warren, MI$20–$22This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.
IT Help Desk Technician CNS Healthcare CareersIT Help Desk TechnicianPontiac, MichiganIdentify, investigate, and resolve user problems with computer software and hardware including, but not limited to local and wireless networks, telecommunication systems, Microsoft 365, electronic health record systems, user profiles, and access rights. CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
NewIT Support Specialist Help Desk Weldaloy Specialty ForgingsIT Support Specialist Help DeskWarren, MIAssists in configuring permissions and maintaining security groups according to user group and security levels for PlexHelps streamline navigation and use in Plex for end user tasks (i.e., least number of clicks, least number of screens needed, etc.).Trains new and existing employees on use of PlexContributes to the Continuous Improvement efforts of both the department and the companyAssists in Lean initiatives, programs and tasks as directedParticipates in other operational excellence projects as assignedAdministers and troubleshoots PLEX ERP systems, MS Office Suite platforms, etc. and escalates issues as neededAssists IT department in keeping accurate documentation and information on all systemsSupports end users with ERP reporting and functionalityDevelops and creates work instructions as neededAdditional duties as assignedRequirementsTo perform this position successfully, the employee must be able to perform each essential duty satisfactorily. Minimum of an Associate's degree or equivalent and at least one year of related experience and/or equivalent education & experienceDemonstrates an understanding of computer systems, mobile devices, hardware and other technologiesPrevious experience working within an ERP system is preferredEntry-level IT certification (CompTIAA+, ITF+, or similar) is preferredProficient in Microsoft Excel, Word, OutlookDemonstrated problem solving skills and excellent organizational and communication skillsAbility to multi-taskPosition is required to be on-site, occasional work from home with supervisor approval is availableSupports and demonstrates the Company's core valuesWorking ConditionsThis position is designed to work full-time.
IT Support Desk Operator McNaughton-McKay Electric Company, Inc.IT Support Desk OperatorMadison Heights, MIHelpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support. This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive.
Contract Service Desk Analyst I Purposelink RecruitmentContract Service Desk Analyst IAnn Arbor, MichiganYou will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner. Job Summary: As a Service Desk Analyst I, you will be responsible for providing technical support and troubleshooting assistance to our clients.
Service Desk Representative | IT | Part-Time/20 hours Henry Ford HospitalService Desk Representative | IT | Part-Time/20 hoursRochester Hills, MIRemoteService Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines.
Service Desk Technician/VTC LeidosService Desk Technician/VTCOakland, South CarolinaJune 4, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. This role is part of the Sentinel G2 Army MI Enterprise, providing IT repair, maintenance, operations, logistics, and engineering services to ensure the secure and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.
NewFront Desk Hospitality Agent Sonder HoldingsFront Desk Hospitality AgentDetroit, MILiving up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single,beautifully integrated experience.
Account Manager II- Desk Based Sales Lumen Technologies IncAccount Manager II- Desk Based SalesWORKS FROM HOME, MIRemote$50,606–$67,473 / yearAs a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required. This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions.
Front Desk Staff (part-time) HealthFitnessFront Desk Staff (part-time)Rochester Hills, MichiganIn this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health.
Front Desk Coordinator Family Gentle DentistsFront Desk CoordinatorWoodhaven, MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
FRONT DESK REPRESENTATIVE Hollywood Casino at GreektownFRONT DESK REPRESENTATIVEDetroit, MichiganPart timePerform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments - Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs - Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken - Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues - Other job-related duties as assigned BRING US YOUR BEST. - Good verbal and written communication skills - Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred) - Ability to operate automated phone systems - Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals - Understand and comply with all company and departmental rules and regulations, policies and procedures - Skill in maintaining effective working relationships with staff and guests - Ability to read, write, and communicate verbally in English - Ability to perform intermediate math - Knowledge of appropriate union contracts - Ability to multi-task STAY IN THE GAME.
Front Desk Associates, Bloomfield Hills EquinoxFront Desk Associates, Bloomfield HillsBloomfield Hills, MIPart timeMust be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
Front Desk Manager Book CadillacFront Desk ManagerDETROIT, MI$60,000–$68,000 / yearThis role serves as Manager on Duty, supervising Bell staff, Front Desk Agents, and Service Express agents while fostering a culture of service excellence and continuous coaching. Supervise and coordinate the daily activities of Bell staff, Front Desk Agents, and Service Express agents to ensure smooth shift operations.
NewFront Desk Hospitality Agent SonderFront Desk Hospitality AgentDetroit, MILiving up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Senior Service Desk Analyst - Torrance, CA / Brighton, MI EP Wealth Advisors LLCSenior Service Desk Analyst - Torrance, CA / Brighton, MIMI$85,000–$100,000 / yearThis role requires a customer-first mindset, strong ownership of workstreams and ticket management, excellent notetaking and documentation practices, and a disciplined commitment to following, maintaining, and improving established processes. We are specifically seeking an emerging leader: someone who is naturally proactive, able to identify gaps in processes and procedures, propose practical solutions, and help drive continuous improvement across the Service Desk.
Cashier - Service Desk - Plymouth MI - New Store Meijer IncCashier - Service Desk - Plymouth MI - New StoreMIIn addition, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers. Help keep store operations running smoothly by joining our Meijer Team as a Cashier - Service Desk!
Cashier - Service Desk - Livonia MI - New Store Meijer IncCashier - Service Desk - Livonia MI - New StoreLivonia, MIIn addition, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers. Help keep store operations running smoothly by joining our Meijer Team as a Cashier - Service Desk!
Front Desk Attendant Part Time/Full Time 3pm-11pm, 11pm-7am Hotel Royal OakFront Desk Attendant Part Time/Full Time 3pm-11pm, 11pm-7amRoyal Oak, MI$29,952–$39,520This role is the face of the hotel, handling check-ins, guest interactions, and helping create a seamless and memorable stay. We’re built around energy, music, and connection; offering a social, design-forward stay with a laid-back but polished vibe.
Entry Level Mortgage Lock Desk United Wholesale MortgageEntry Level Mortgage Lock DeskPontiac, MichiganFull timeThe Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court.
Front Desk Coordinator Oakcrest Dental CenterFront Desk CoordinatorTaylor, MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Front Desk Coordinator Shelby Dental CareFront Desk CoordinatorShelby Twp., MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Front Desk Agent Davidson Hospitality GroupFront Desk AgentRochester, MichiganA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
Front Desk and Sales Associate Goldfish Swim SchoolFront Desk and Sales AssociateRochester, MichiganTo us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
Security Officer Part Time Reception Desk Allied UniversalSecurity Officer Part Time Reception DeskDetroit, MIAllied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. This stationary role combines customer service and communication with front desk presence to help address security-related concerns.
Entry Level Mortgage Lock Desk United Wholesale Mortgage LLCEntry Level Mortgage Lock DeskPontiac, MIThe Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court.
NewFront Desk Coordinator Oakland Family DentistryFront Desk CoordinatorWest Bloomfield, MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
NewFront Desk Coordinator Advanced Warren DentalFront Desk CoordinatorWarren, MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Front Desk/Membership Sales Associate ScenthoundFront Desk/Membership Sales AssociateBirmingham, MichiganWe are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
Front Desk Associate ScenthoundFront Desk AssociateBirmingham, MichiganHigh-performing Membership Sales Associates will have a clear path to management roles , including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide. About the Role As a Front Desk Associate , you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience .
Front Desk Membership Sales Associate The NOW BirminghamFront Desk Membership Sales AssociateBirmingham, MIThis includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. The Front Desk Membership Sales Associate is responsible for selling memberships, enhancements, and the overall guest experience, while maintaining the reception area, and ensuring the seamless daily operations of the boutique.
FRONT DESK REPRESENTATIVE PENN Entertainment IncFRONT DESK REPRESENTATIVEDetroit, MIPerform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments - Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs - Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken - Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues - Other job-related duties as assigned. Good verbal and written communication skills - Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred) - Ability to operate automated phone systems - Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals - Understand and comply with all company and departmental rules and regulations, policies and procedures - Skill in maintaining effective working relationships with staff and guests - Ability to read, write, and communicate verbally in English - Ability to perform intermediate math - Knowledge of appropriate union contracts - Ability to multi-task.
Hotel Front Desk Agent American Hospitality Partners LLCHotel Front Desk AgentRomulus, MI$14–$16 / hourHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests.
Front Desk Representative House of OpticalFront Desk RepresentativeClawson, MIYou would be the first smiling face every patient sees when they walk through the door, and you’ll play a pivotal role in guiding the patients through our office and coordinating the care patients receive. House of Optical is a bustling, fast paced office that provides full scope eye care, and as a receptionist you can help coordinate the care that matters to our patients.
Front Desk Coordinator Refresh DentalFront Desk CoordinatorCenter Line, MichiganFull timeThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Front Desk Staff (part-time) Trustmark Insurance CompanyFront Desk Staff (part-time)Rochester Hills, MI$13.75–$14.50 / hourWe are dedicated to improving the health and wellbeing of those we serve and consider ourselves lucky to inspire, motivate and engage over 1 million participants across our 135 clients, from corporations to health systems to colleges and universities. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction.
NewRegistration Desk Staff Alphabe InsightRegistration Desk StaffDetroit, MI$37,000–$41,000 / yearThe Registration Desk Staff will be responsible for managing guest and visitor registration processes, providing administrative support, and maintaining an organized reception area. We believe in fostering a collaborative environment where talented individuals can develop their skills, contribute meaningful ideas, and build rewarding careers.
Front Desk Receptionist - Part Time America's BestFront Desk Receptionist - Part TimeAuburn Hills, MIPart timeAs the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
Front Desk Coordinator I Smile Doctors LLCFront Desk Coordinator INovi, MIWe recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart.
Service Desk Team Lead LennarService Desk Team LeadWaterford, MichiganLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. This role involves offering advice, mentorship, and training to other technicians, ensuring the smooth operation of all computer systems, networks, and communications equipment.