NewJourneyman IT Help Desk Specialist GDR DefenseJourneyman IT Help Desk SpecialistWashington, WAFull timeThe selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments. Position Summary GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Senior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, MD$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
Service Desk Support Associate Sparks GroupService Desk Support AssociateMcLean, VAResponsibilities : Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services.
Financial Manager Savantage SolutionsFinancial ManagerRockville, MD$110,000–$132,000 / yearSavantage Solutions is seeking a Financial Manager to join our professional services team supporting the mission of a federal government agency dedicated to enabling the Department of Defense, the U.S. Government, and international partners to counter and deter weapons of mass destruction and improvised threat networks. Document development efforts and produce guides, job aids and other information to support the Agency’s automated spend plan management system and other financial tools (to include but not limited to DAI, Joint Integrated CBRN Analytic Platform (JICAP), and Dormant Account Review Quarterly (DAR-Q).
TIER III Analyst Foxhole TechnologyTIER III AnalystFt. Meade, MD$100,000–$120,000 / yearRequirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise – across the organization and around the world .
NewService Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
Senior System Engineer ARCTICOM LLCSenior System EngineerQuantico, VARemoteThis position requires at least 8+ years’ experience supporting networking for DoD Command and Control Systems such as Multisource Correlator Tracker (MSCT), Common Aviation Command and Control System (CAC2S), Air Defense System Integrator (ADSI), or Theater Battle Management Core System (TBMCS). Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.
Help Desk - Desktop Support (MID) Progression IncHelp Desk - Desktop Support (MID)Washington, DCAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
NewIT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
Defense Travel System Help Desk Technician II Essnova SolutionsDefense Travel System Help Desk Technician IIWashington, District of ColumbiaSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VARemoteFull timeAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD) . Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Technician - TS/SCI GD Information TechnologyHelp Desk Technician - TS/SCIChantilly, VirginiaMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Analyst Geospatial And Cloud AnalyticsHelp Desk AnalystQua, VirginiaGCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA.
Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information TechnologyHelp Desk Tech - MIDS - TS/SCI w/PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk Technician - TS/SCI W/ Polygraph GD Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk Manager Level I ActioNet IncHelp Desk Manager Level IDCThis role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Help Desk Manager College of Southern MarylandHelp Desk ManagerMD$55,935–$95,089 / yearCSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.
Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics CorpHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceDC$107,744–$126,500 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information TechnologyHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerDCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
Help Desk/Support Specialist (Levels 1 -6) End To End Enterprise SolutionsHelp Desk/Support Specialist (Levels 1 -6)Reston, VirginiaAs a Help Desk/Support Specialist, you will serve as the primary point of contact for IT and IS services, providing technical assistance to users regarding computer hardware, software, and various IT issues. Offer technical assistance to computer system users, addressing hardware and software -related issues, including printing, installation, word -processing, electronic mail, and operating systems.
Help Desk Support Essnova SolutionsHelp Desk SupportWashington, District of ColumbiaProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Help Desk Analyst Agile DefenseHelp Desk AnalystQuantico, VirginiaCollaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Job Description.
NewHelp Desk Technician (Part Time) American Systems CorpHelp Desk Technician (Part Time)McLean, VAAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
NewHelp Desk Technician (Part-Time) AMERICAN SYSTEMSHelp Desk Technician (Part-Time)McLean, VirginiaPart timeOverview: AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MarylandAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
NewHelp Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteFull timeEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Help Desk Technician - DAYS - TS/SCI W/ POLY GD Information TechnologyHelp Desk Technician - DAYS - TS/SCI W/ POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Help Desk Specialist II (Tier 2 - Advanced Support) Titan Technologies CareerHelp Desk Specialist II (Tier 2 - Advanced Support)Ashburn, VirginiaThis role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.
Help Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFull timeFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
Help Desk/Desktop Support Analyst Edgewater Federal Solutions, Inc.Help Desk/Desktop Support AnalystWashington, Washington, DC$115,594–$121,678 / yearFull timeEdgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager | Active TS/SCI clearanceQuantico, VA$111,155–$150,385 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearanceVA$122,400–$165,600 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Manager Integral Consulting Services IncHelp Desk ManagerTysons Corner, VAPlan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Help Desk Analyst CACIHelp Desk AnalystFort Belvoir, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
NewHelp Desk Analyst CACI International IncHelp Desk AnalystFort Belvoir, VA$86,600–$181,800 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Opportunity: The person in this role will Perform as a Help Desk Analyst supporting Project Manager Assistant Capability Program Executive (PM ACPE) at Fort Belvoir, VA.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianChantilly, VASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Specialist Ascension Federal ServicesHelp Desk SpecialistSpringfield, VirginiaThe specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of ColumbiaThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.