Certifications : Demonstrated ability to leverage AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to enhance productivity in desktop support operations, including troubleshooting technical issues, generating incident reports, documenting resolutions, developing user training materials, and guiding team members in using Microsoft 365 Copilot to improve collaboration, streamline workflows, and accelerate issue resolution. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.