65 Results for

Help Desk Technician Jobs in Annapolis, MD

Jobs

New!

Washington, DC5 days ago

$21–$28 Per Hour

Qualifications/Background Profile: Proven experience in a desktop support or IT helpdesk role, preferably at Level 2. Strong knowledge of Windows and macOS operating systems. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of desktop environments across the organization.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Baltimore, Maryland30+ days ago

$19–$21 Per Hour

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Ellicott City, MARYLAND30+ days ago

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

New!

Washington, DC6 days ago

The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

New!

Washington, DC6 days ago

The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

Silver Spring, Maryland13 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Washington, DC30+ days ago

$55,000–$75,000

Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

Washington, DC30+ days ago

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

Burtonsville, MD19 days ago

$17.15–$20.15 Per Hour
Full-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.

Columbia, MD27 days ago

$17.15–$20.15 Per Hour
Part-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

New!

Columbia, MD1 day ago

This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office.

New!

Towson, MD4 days ago

$50,000–$65,000 Per Year

The Junior IT Technician will triage incoming technology needs, solve hardware and software issues, support desk equipment and computers, and use Splashtop to provide remote support when an issue does not require an in-person visit. Troubleshoot existing network issues such as slow connections, Wi-Fi drops, printer/scanner connectivity, DHCP/DNS symptoms, VLAN or SSID access issues, and physical cable failures.

District of Columbia9 days ago

We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. The capacity to progressively link, test, and modify as necessary the customer’s system and service components that interface with the equipment and services and support systems provided by contractors and other customers, and merge their respective functional characteristics into comprehensive, interoperable systems.

New!

Washington, DC6 days ago

$28–$33 Per Hour

General Job Description: Provides Tier 1 operational support for end users, including incident resolution, request fulfillment, troubleshooting, and customer support activities. -Relevant federal IT experience, technical capability, and operational support experience aligned to assigned labor category.

Washington, DC30+ days ago

Full-time

Required Skills: 4+ Year experience Field Service Technicians perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networking/wireless networking. Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.

Washington, DC30+ days ago

The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).

Crystal City, VA13 days ago

$60,000–$72,000 Per Year

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. This role serves as Information Management Officer (IMO) and Information Security Officer (ISO) representative, advising leadership on IT requirements and acting as liaison to the Network Enterprise Center (NEC).

Millersville, MD30+ days ago

This position provides both remote and onsite support for client environments, ensuring uninterrupted business operations through prompt issue resolution, proactive system maintenance, and effective collaboration with end-users and higher-tier support teams. Strong analytical skills to diagnose and resolve technical issues promptly, utilizing systematic troubleshooting methodologies to address both hardware and software challenges effectively.

New!

Alexandria, VAToday

$150,000–$170,000 Per Year

2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. + 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.

Alexandria, VA30+ days ago

ServiceNow ITSM, Microsoft 365 (Teams, Exchange, SharePoint), Intune/SCCM, Active Directory/Azure AD, remote support tools, VoIP/softphones. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices.

Washington, DC30+ days ago

$110,000–$130,000

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

New!

Chestertown, MD6 days ago

Summary: The Technology Services Center Support Technician Level 1 supports day-to-day operations of the Technology Support Center (TSC), serving as a first point of contact for the Washington College community. Assist end users with hardware and software issues on Windows and macOS devices, including Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive).

Millersville, MD30+ days ago

Strong analytical skills to diagnose and resolve technical issues promptly, utilizing systematic troubleshooting methodologies to address both hardware and software challenges effectively. Proficient in configuring and troubleshooting wireless networks, ensuring seamless connectivity and addressing issues related to signal strength, security, and network performance.

Washington, DC18 days ago

Required Skills: Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc. Must have at least one of the following Current Microsoft certifications:Managing modern desktops, Endpoint administrator, Modern Desktop administrator, Azure Virtual Desktop specialty.

Washington, DC15 days ago

Full-time

KeenLogic is seeking to hire a Junior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services .

Annapolis Junction, Maryland30+ days ago

$55.38–$75.97 Per Hour

Experience configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Compensation at EverWatch is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Baltimore, MD26 days ago

$38–$40 Per Hour
Full-time

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Position Overview:As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments: Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores .

Washington, DC13 days ago

$70,000–$85,000

Resource Management Concepts, Inc. (RMC) is seeking a Help Desk Representative to provide Tier 0, I, and II IT and cybersecurity support services for our Navy customer onsite at the Washington Navy Yard (WNY) in Washington DC. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements.

Baltimore, Maryland30+ days ago

Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Washington, DC30+ days ago

Washington, DC29 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This role includes system administration responsibilities, escalation support, mentoring/training technicians, and coordination with network and customer stakeholders to maintain reliable voice services.

New!

Washington, DC2 days ago

The Video Teleconference Technician provides support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment. Knowledge in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred .

New!

Washington, DC2 days ago

We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment.

Jessup, MD25 days ago

$18–$24 Per Hour

We're looking for someone ready to step in, learn quickly, and become a key player in a high-demand, high-growth part of our business. If you're the kind of person who'd rather be outside making things better than staring at a screen all day, you'll fit right in!

Annapolis, MD30+ days ago

Remote

Be able to work in areas with drafts, loud noise, temperature variation/high heat, confined (crawl) spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking, lift up to 50 pounds (without assistance) with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Beltsville, MD30+ days ago

$50,000–$65,000 Per Year

Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements.

Washington, DC30+ days ago

$70,000–$90,000

Must have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

Washington, DC29 days ago

Mid-Level Audio / Visual and Computer Technician will be responsible for recording all JMAS lessons and the subsequent cataloging, media library management, archiving and media disposal in compliance with classification security guidance and Defense Intelligence Agency (DIA) removable media policies. Mid-Level Audio / Visual and Computer Technician will possess a thorough knowledge of instructional methods in audio / visual techniques and knowledge of the operation of audio, video, and information technology (IT) / computer equipment, with the ability to provide assistance with design / build of JMAS presentations.

Alexandria, VA30+ days ago

This position requires the incumbent to work in an environment where there may regular exposure to the following: General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday. The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products.

DC, WA30+ days ago

Renders “How to Assistance” to customers for MS Office 365 applications mainly related to new user acclimatization (example configuring Outlook preferences). Performs a variety of technical support functions to include new computer deployment (imaging, transfer data, physical install) and end user support.

New!

Washington, Washington, DC1 day ago

NFF is a Cisco Gold Integrator Partner, Splunk Partner, Arista Partner, Cohesity Partner, Apptega Partner, NetApp Gold Partner, VMware Enterprise Partner, Alloterra Labs Partner, Axis Communications Partner, Asimily Partner, Signify Partner, Rapid7 Partner, Foresite Partner, Arctic Wolf Partner, Microsoft Certified Silver Partner, and Dell Solution Provider Partner. Our expertise includes solutions for Artificial Intelligence Enablement, Data Center & Cloud, Intelligent Networks, Secure, Connected IoT Technologies, Professional and Managed Services, Workforce Solutions and Zero Trust Strategies.

New!

Crystal City, VA5 days ago

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset – the employee.

Columbia, MD30+ days ago

Full-time

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

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Help Desk Technician Jobs in Annapolis, MD

Jobs

Level 2 Desktop EngineerSparks Group

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Help Desk Support TechnicianActioNet, Inc

Mid-level Help Desk Support TechnicianChenega Corporation

Help Desk Support TechnicianDecisionPoint | Cortek

IT Help Desk Support - Level IIK2 Staffing

Help Desk LeadActioNet, Inc

Help Desk IStrategic Operational Solutions

Help Desk IIStrategic Operational Solutions

Help Desk SupportEssnova Solutions, Inc.

Help Desk SpecialistEntarian

Service Desk Technician (Tier 1)AAC Inc

Tier 2 Service Desk TechnicianIgnite IT

Service Desk Support Specialist IIH2 Performance Consulting

Service Desk Support Specialist IH2 Performance Consulting

Patient Service/Front Desk CoordinatorMyEyeDr.

Patient Service/Front Desk Coordinator Part TimeMyEyeDr.

IT Desk Support AnalystAmerican Pest

Junior IT TechnicianStouffer Legal

Audio-Visual TechnicianVision Technologies, Inc

Service Desk AnalystNucoreVision (NVI)

Desktop TechnicianSyntricate Technologies

Service Desk LeadEssnova Solutions, Inc.

ITS Tier 2 Support TechnicianOps Tech Alliance

MSP Tier 2 TechnicianOmegaCor Technologies

Service Desk LeadAkima

Service Desk LeadCSV-TAUREAN

IT Service Desk SupervisorFawkes IDM

Technology Services Center Support Technician Level 1Washington College

MSP - IT Client Support TechnicianOmegaCor Technologies

Helpdesk Technician/Jr. Systems AdministratorKaiva Tech

IT Installation TechnicianKeenLogic

Helpdesk TechnicianEverwatch

Field Services Technician -Level 2Zones

Workstation TechnicianResource Management Concepts, Inc.

IT Service TechnicianGovcio LLC

Desktop TechnicianSyntricate Technologies Inc

Telecom Lead Technician (VOIP / Call Manager Admin)Evolver Federal

Video Teleconference TechnicianChenega Corporation

Deskside Support TechnicianAGi Mission Support

Plant Healthcare (PHC) TechnicianPrestige Tree Experts

Engineering Technician (Mid) - 100% RemoteSerco

Tier 1 Data Center TechnicianSeneca Holdings

Deskside Technician (Tier 2)AAC Inc

Mid-Level Audio / Visual and Computer TechnicianArmada Ltd

Field Installation Technician - DC Metro AreaPlanar Systems

PC/Computer Technician - Washington DC - HybridASP Web Solutions

Field TechnicianNFF Inc

Tier 1 Support Technician -Secure Network Operation Center (SNOC)Northstrat

Hardware Technician 1Orion Consortium

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