This is a hands-on support role for an IT professional with at least 2 years of Help Desk/Service Desk experience who is comfortable troubleshooting technical issues, managing support tickets, assisting end users, and working with Windows PCs, laptops, printers, networking equipment, wireless access points, and Point of Sale (POS) systems. The technician will troubleshoot issues both remotely and hands-on, install and upgrade hardware and software, configure systems and applications, create and maintain user accounts in Active Directory/Entra ID, image and configure workstations and laptops, perform preventative maintenance, and coordinate repairs with approved vendors.