119 Results for

Help Desk Technician Jobs in Cambridge, MA

Jobs

Marlborough, Massachusetts

$110,000–$120,000 / year
Full time

The Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.

30+ days ago

Gloucester, MA

$70,000–$80,000 / year

IBSS is seeking a Help Desk Technician to support GARFO's Technology and Data Management (TDM) division providing IT hardware and software support to GARFO staff, several Fisheries building tenants (Inspection, Highly Migratory Species, General Counsel, Finance), the fishing industry and to a lesser extent, fisheries management councils, states, and other fishery management groups. The TDM division is responsible for providing web and mobile based applications, technical services and support for approximately 16,000 internal and external customers (fisheries management councils, state and USCG law enforcement, state fisheries management and other fishery management groups, and commercial fishing industry users).

30+ days ago

Boston, MA

Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.

30+ days ago

Nashua, NH

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). In this onsite role based in Nashua, NH the ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

2 days ago

Waltham, MA

$58,000–$72,000 / year

You'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service. Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365).

30+ days ago

Boston, MA

30+ days ago

Dedham, Massachusetts

Your responsibilities include triaging and troubleshooting problems, resolving issues, escalating issues where needed and ensuring timely solutions to maintain a smooth technology experience. Shadow IT Asset Management, Network, Infrastructure and security teams as time allows to build additional skills to aid in troubleshooting.

9 days ago

Boston, MA

1 day ago

Woonsocket, RI

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895.

30+ days ago

Marlborough, MA

$110,000–$120,000 / year
Part time

30+ days ago

Marlborough, Massachusetts

30+ days ago

Chelsea, Massachusetts

The essential functions of the job include providing Tier 1 and Tier 2 desktop support, managing the IT service desk ticket queue, maintaining hardware and peripheral equipment, supporting infrastructure projects, and serving as a resource for end users across the Braintree and Chelsea locations. Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.

29 days ago

Boston, MA

$48,800–$65,100 / year

Recognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2. As a Senior Service Desk Technician on the IT Service Tech team, you'll play a pivotal role as a primary escalation point for complex technical issues and provides advanced support to end-users.

30+ days ago

Boston, MA

$30 / hour

This role involves providing tier 2 support by troubleshooting hardware, software, and network issues to ensure efficient IT operations. Oxford Solutions is seeking a Help Desk Support Specialist to provide essential onsite technical support for our client.

14 days ago

Boston, MA

$28–$30 / hour

With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies.

3 days ago

Boston, MA

As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships. The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction.

30+ days ago

Newton, MA

$27.93–$36.64 / hour

The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).

16 days ago

Lexington, Massachusetts

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System.

30+ days ago

Beverly, MA

$45,000–$55,000 / year

This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology. Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging.

30+ days ago

Boston, MA

Operating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk . The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC).

30+ days ago

Lexington, Massachusetts

The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.

15 days ago

Watertown, MA

$20–$26.92 / hour

Consistently complies with the hospital''s Hand Hygiene Policy, i.e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient''s environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.

30+ days ago

Boston, MA

$15.45–$20.15 / hour
Full time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.

1 day ago

West Bridgewater, Massachusetts

$24–$28

The Service Desk Coordinator plays a critical role in keeping service operations running efficiently by prioritizing requests, tracking job status, supporting billing readiness, and ensuring service work is properly documented from intake through close-out. Position Summary: The Service Desk Coordinator serves as the central point of coordination for Central Glass’s Service Department, acting as the primary liaison between customers, the Field Operations Coordinator and other internal teams.

30+ days ago

Waltham, MA

$15.70–$26.90 / hour

Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates! As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

20 days ago

$21–$36 / hour

Job Description: Primary Responsibilities: Responds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information. Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.

30+ days ago

$21–$36 / hour

30+ days ago

$60,000–$65,000 / year

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

28 days ago

Waltham, MA

A leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to be onsite in Waltham, MA. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment.

30+ days ago

$25–$30 / hour

Temporary Help Services'',''Temporary Help Services'',''United States-Massachusetts-Charlestown- 500Rutherford Ave'',''United States-Massachusetts-Charlestown- 500Rutherford Ave'',''Administrative Services'',''Administrative Services'',''Massachusetts Teachers'' Retirement System'',''Massachusetts Teachers'' Retirement System'',''Full-time'',''Full-time'',''Day'',''Day'',''Jun 3, 2026, 3:58:13 PM'',''Jun 3, 2026, 3:58:13 PM'',''1'',''1'',''30.00'',''25.00'',''30.00'',''Hourly'',''Rob Fabino'',''Rob Fabino'',''6176796860'',''Non'',''Non'',''Yes'',''Yes'',''No'',''No'',''false'',''1086915'',''1086915'',''true'',''1086915'',''false'',''Submission for the position: IT Support Technician (Contractor - Four Months) - (Job Number: 2600046B)'',''false'',''1086915'',''false'',''true''.

30+ days ago

Methuen, MA

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.

7 days ago

Boston, MA

$57,800–$90,000 / year

Job Description: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location.

28 days ago

Middleton, Massachusetts

This role is responsible for supporting end users with basic IT needs, including device connectivity, workstation setup, and email configuration. This is a fully onsite role Salary: $19-26/hour #LAT Responsibilities: Set up and configure desktops, laptops, and peripheral devices.

30+ days ago

Woburn, MA

LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 550+ clinics nationwide and through its digital health telemedicine offering. As one of the nation's largest providers of outpatient mental health care, LifeStance Health's mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

30+ days ago

Boston, MA

$75,000–$78,000 / year

Experience in configuring and troubleshooting network devices including switch, routers, firewalls, wireless controllers, and access points. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.

30+ days ago

Boston, MA

Part time

Royal Communication Consultants, based in New York City, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Boston area. This work will be conducted mainly during normal business hours, but may also include nights and weekends.

16 days ago

Manchester, New Hampshire

This on-site role ensures employees have the equipment, access, and support they need from day one, while maintaining device readiness for internal teams, field operations, and company events. Prepare and validate devices used for trade shows, training sessions, and field demonstrations — ensuring devices are fully charged, updated, and tested for reliability.

10 days ago

Marlborough, MA

This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.

30+ days ago

Charlestown, MA

$23–$35 / hour

Skills, Knowledge & Abilities: Moderate Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required. Physical Requirements: Lifting: Ability to lift, carry, and move computer/printer equipment and peripherals weighing up to 25-45 lbs.• Standing/Walking: Ability to stand and walk for extended periods while performing onsite support.•

30+ days ago

Billerica, MA

$25–$45 / hour

RequirementsDemonstrate hands on experience supporting Windows endpoints in a business environmentShow working knowledge of Microsoft Intune or endpoint management platformsExhibit experience supporting users onsite with minimal supervisionPossess a solid understanding of Microsoft 365 applications and Azure AD conceptsCommunicate effectively with end users and IT team membersBe willing to travel as requiredBe able to lift and move IT equipment as part of onsite support duties. Excelitas is a global technology leader with more than 7500 employees focused on delivering market-driven solutions to fulfill the illumination optical detection and imaging needs of OEMs and end-users across the biomedical semiconductor industrial consumer products scientific security defense and aerospace sectors.

30+ days ago

Framingham, MA

Under the direction of the Director of Operational Technology, this role ensures clear, user-friendly communication of technical solutions, delivers on-site and remote troubleshooting, manages hardware deployment lifecycles, and maintains comprehensive technology inventories. The requirements listed below represent the knowledge, skills, and abilities required: Hardware & OS Diagnostic Literacy: Comprehensive knowledge of troubleshooting, repairing, and optimizing end-user devices including Chromebooks, laptops, desktops, tablets, and specialized interactive AV equipment.

21 days ago

Cambridge, MA

The Technology Support Technician is responsible for troubleshooting of computer and related peripherals on the Apple Macintosh (MAC) and Windows OS platforms; diagnose/repair, maintenance and upgrading hardware; installation of software, hardware, and related equipment; coordinate and maintain records in help desk software of repair and cleaning of computers, printers, and peripherals; provide support and assistance for staff on proper use of equipment and preventive maintenance techniques; install local area network Ethernet wiring in coordination with ICTS department personnel; troubleshoot network issues; maintenance of networking closet; provide on-site visits and phone assistance to users as it relates to hardware and software; advise and consult with school personnel concerning equipment purchases and software applications; keep current as to the emerging technologies; support all audio/video/media equipment. Experience dealing with Windows OS/Apple OS desktop, iPads, Tablets and server software, imaging techniques (Ghost, NetRestore, ASR), and software packages such as PeopleSoft, MS Office, Adobe, and McAfee AntiVirus.

7 days ago

$30–$42 / year

Examples: Unit coordinators, lead coordinator/supervisor, patient liaison, nutrition services, environmental services, registrars, information desks, security, etc- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity 5 minutes, Repetition crouch(>2 times/minutes), climbing, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using one hand, Fine Manipulation using one hand, Pushing/Pulling using one hand, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs. 2. Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to SME''s (Subject Matter Experts) and/or management.

30+ days ago

Boston, Massachusetts

15 days ago

Boston, Massachusetts

$55,000 / year

This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design. We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations.

18 days ago

Woburn, Massachusetts

The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

17 days ago

Brookline, MA

$30–$35 / hour

Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

8 days ago

Gloucester, Massachusetts

Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.

30+ days ago

Boston, Massachusetts

Full time

Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

30+ days ago

$21.50–$29.59 / hour

The ideal candidate has experience supporting fast-paced organizations with diverse technical needs across engineering, manufacturing, operations, executive leadership, and corporate functions, including environments that require reliable support for 24/7 manufacturing operations. 1+ years of experience supporting end-user technology in an enterprise environment, including deployment, configuration, troubleshooting, and repair of computer hardware, software, printers, and peripheral devices, plus audio/visual and video conferencing technologies.

9 days ago

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Help Desk Technician Jobs in Cambridge, MA

Help Desk Supervisor Ken`s Foods

Help Desk Technician III IBSS Corporation

Senior Help Desk Technician II Contact Government Services LLC

Help Desk Technician Amphenol Communications Solutions

Help Desk Technician (Level 1/2) BMIT LLC

Senior Help Desk Technician Contact Government Services LLC

IT Help Desk Technician RTA Group

Information Technology Help Desk Technician Dew Software

Help Desk / Field Support Technician E Logic

Help Desk Supervisor Kens Foods Inc

Help Desk Supervisor Ken's Careers

IT Service Desk Technician Trexon

Senior Service Desk Technician (Boston, MA-Hybrid) Edelman Financial Engines LLC

Help Desk Support Oxford Solutions, Inc

Senior Service Desk Technician Varite, Inc

Help Desk Support Engineer Gamen Group

IT Service Desk Technician II Materion Corp

Service Desk Technician II (Secret Clearance) Red River

Help Desk Support Financial Information Technologies LLC

Service Desk Technician (Desktop Lead) - Roxbury Community College Roxbury Community College

Service Desk Team Lead (Secret Clearance) Red River

Medical Secretary - Watertown, MA - Front Desk Lahey Hospital and Medical Center

Patient Service/Front Desk Coordinator MyEyeDr.

Service Desk Coordinator Central Glass

Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St Driven Brands Holdings Inc

Service Desk Analyst Lahey Hospital and Medical Center

Service Desk Analyst Tier 1 Lahey Hospital and Medical Center

It Technician Transdev North America Inc

IT Helpdesk Technician Dale Workforce Solutions

IT Support Technician (Contractor - Four Months) Commonwealth of Massachusetts

IS Helpdesk Technician Jr Greater Lawrence Family Health Center

IT On-Site Support Technician WSP Global Inc

IT Support Technician (Managed Service Provider) Latitude

IT Field Support Technician LifeStance Health Inc

IT Technician DO & CO AG

On-Call Field Technicians /Desktop Support - Boston, MA Royal Communications Consultants Inc

IT Operations Technician (contract) Sequel Med Tech

Now Hiring IT and Telecom Field Technicians HARDY INDUSTRIES

Field Support Technician Lahey Hospital and Medical Center

Desktop Support Technician Excelitas Technologies Corp

IT Support Technician Framingham Public Schools

Technology Support Technician (40 hours/12 months), ICTS Cambridge Public Schools

Senior Field Support Technician Lahey Hospital and Medical Center

On-Call Field Technicians /Desktop Support - Boston, MA Royal Communications Consultants

DESKTOP SUPPORT TECHNICIAN Ci Design, Inc.

IT Field Support Technician LifeStance Health

IT Support-Tier I Technician - Herb Chambers Asbury Automotive Group Inc

Now Hiring IT and Telecom Field Technicians Hardy Industries

IT Service Technician Govcio LLC

IT Support Technician VulcanForms Inc

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