Village located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.Duties & ResponsibilitiesOperations, Leasing & AdministrativeMaintain accurate records and information in AppFolio, including rent collection, payment posting, payment audits, deposits, and lease-related documentationCommunicate with neighbors regarding rent balances, delinquent rents, and lease-related notices in accordance with established Property Management protocolsGenerate and post lease notices, violation notices, notices to vacate, and other formal communications as neededAttend required staff, Town Hall, and departmental meetingsMaintenance Awareness & Emergency ResponseConduct routine evening walkthroughs to identify maintenance, safety, and lease compliance concerns across the propertyAssess maintenance issues and distinguish between routine concerns and urgent or emergency situationsRespond promptly to maintenance and safety emergencies during scheduled hours, coordinating with emergency services, utility providers, on-call maintenance staff, or senior leadership as neededSubmit accurate and timely work orders, incident reports, and emergency documentation in AppFolioCommunicate clearly and calmly with neighbors during emergencies and remain onsite to support response efforts as neededLease Compliance & Community StewardshipObserve, document, and report lease violations, safety concerns, and community rule non-compliance during scheduled hoursMaintain a working knowledge of lease terms and community rules to accurately identify and address non-complianceCommunicate lease expectations respectfully and clearly to neighbors in alignment with the Property Management team's relational approachManage after-hours and Saturday access control systems and address access-related concernsReview camera footage as needed in response to emergencies, incidents, or lease violationsMaintain a positive and professional working relationship with the Travis County Sheriff's Department during scheduled hoursNeighbor Relations, De-escalation & Conflict ResolutionExercise sound independent judgment as the primary onsite Property Management and Neighbor Care presence during evening hoursBuild healthy and supportive relationships with neighbors during afternoon and evening hours, serving as the primary onsite point of contact Tuesday through SaturdayRespond to neighbor concerns, housing-related requests, and work order needsIdentify concerns that may impact housing stability and collaborate with Property Management and Neighbor Care teams as neededServe as the primary de-escalation resource during evening hours, responding calmly and professionally to conflict, behavioral concerns, and crisis situationsDocument significant de-escalation incidents and communicate outcomes to the Property Manager and relevant team membersEscalate situations to emergency services or senior staff when appropriateOther duties as assignedKnowledge, Skills, Abilities & PrinciplesMLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. Comfortable serving as the primary onsite point of contact during evening and weekend hours, exercising sound judgment and independent decision-makingDemonstrated proficiency in de-escalation techniques and conflict resolution, particularly within vulnerable or formerly homeless populationsExperience working with people who have mental illness, trauma, and addiction preferredProperty management experience preferredGeneral working knowledge of property maintenance and building systems (plumbing, electrical, HVAC) sufficient to identify concerns, assess urgency, and coordinate an appropriate responseAbility to quickly and accurately distinguish between routine maintenance issues and emergencies, and to act decisively and calmly when an emergency response is requiredStrong organizational skills and keen attention to detail, particularly in documentation and lease compliance reportingProficient in Microsoft Office Suite applicationsHighly self-motivated with the ability to manage multiple priorities, exercise sound independent judgment, and work autonomously during evening hours when senior staff are not on-site; collaborative spirit and ability to work well as part of a team when neededStrong neighbor/client service skills with experience handling difficult and challenging interactions with composure and compassionMust have a valid driver's licenseWork Environment & Physical DemandsAbility to move about all phases of Community First!