Key responsibilities include leading triage activities for business-impacting incidents, ensuring compliance with incident and problem management policies and procedures, restoring complex production issues within established Service Level Agreements, driving root cause analysis and corrective actions, supporting platform reliability, availability, security, and performance, and serving as a key liaison across Engineering, Infrastructure and Development teams to deliver a stable and resilient CI/CD ecosystem. The CI/CD Production Support Engineer will provide end-to-end operational support for enterprise CI/CD applications and platforms, including Red Hat Ansible Automation Platform/Tower, JFrog Artifactory, GitHub Enterprise, GitHub Actions, CloudBees Jenkins, XL Release, Celestial and Harness.