NewBusiness Analyst, EDI and Customer Service Operations Edwards LifesciencesBusiness Analyst, EDI and Customer Service OperationsIrvine, CaliforniaDocument process flows, business and functional requirements, use cases, test scripts/results and software validation documents Document process flows, business and functional requirements, use cases, test scripts/results, and software validation documents, including EDI workflows, GHX escalation paths, hospital customer onboarding steps, transaction requirements, troubleshooting guides, and knowledge management content. The Business Analyst helps hospital customers do business with Edwards more easily and efficiently, and helps advance Edwards Customer Service digital enablement, by facilitating accurate electronic ordering, supporting EDI capabilities, strengthening GHX connectivity and partnership processes, and driving process improvements that reduce manual effort and improve the overall ordering experience.
NewCustomer Service Representative Aston CarterCustomer Service RepresentativeAnaheim, CA$22–$26 / hourThe majority of staff work on the production floor, and the customer service team consists of a supervisor and three customer service representatives in a collaborative environment that balances teamwork with focused, independent work. This role serves as a key liaison between internal departments, the field sales team, distributors, and customers in the US and internationally, ensuring accurate order processing, timely deliveries, and exceptional customer service.