The specialist will also serve as a strong partner to ED staff, recognizing team members for the difference they make, identifying opportunities to improve the patient journey, and helping create an environment where patients, families, and team members feel heard, valued, and supported. This individual will foster meaningful connections between patients, families, and team members; support clear and compassionate communication; remain curious about what matters most to our patients; and demonstrate commitment by helping ensure concerns are appropriately communicated and followed through.