Additional duties may be required for this position Location: O'Hare and Midway AirportsDays: VariesHours: Varies THIS POSITION IS IN THE CAREER SERVICE Qualifications MINIMUM QUALIFICATIONS Education, Training, and Experience Nine (9) years of work experience in a fast-paced customer service operation, OR Graduation from an accredited college with an Associate's degree, PLUS seven (7) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions, OR Graduation from an accredited college or university with a Bachelor's degree, PLUS five (5) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions, OR Graduation from an accredited college or university with a Master's degree or higher, PLUS four (4) years of work experience in a fast-paced customer service operation, of which two (2) years are in a supervisory role over customer service functions. Oversees staff with processing of CDA Citation hearings, sida badge revocation cases, new company set up, vehicle permits, etc. and in the fingerprinting of applicants using an electronic fingerprinting system, ensuring fingerprints are properly taken and transmitted to security vendors for criminal background checks and federal agencies for security threat assessment reviews.·