Indianapolis, IN30+ days ago
Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits - Issues visitor passes - Answers telephone in friendly, professional manner - Maintains accurate records of service requests and status - Arranges guides as needed - Receives and directs incoming calls and messages to appropriate personnel/tenants and voicemail - Provides assistance services to tenants/employees and guests including but not limited to: + Arranges and confirms recreational, dining, and/or business activities Experience Reception Concierge - Assist with transportation questions - Office wayfinding - Guest and administrative support - Other services as needed - Continually maintains neat appearance of reception/lobby area and nearby common spaces - May preform visitor volume tracking and reporting, reception services and visitor refreshments - Serves as point of contact and/or extension of the facilities team as a representative of the Experience team - Requests building and housekeeping services as needed - Periodically inspects common area equipment to ensure good operating condition - Arranges equipment service as needed. - Performs general administrative duties associated with disturbing packages and mail as required - Supports with meeting and events tasks as assigned - May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment and securing audio visual support - Follows security and emergency procedures as defined for the property - Responds to emergency situations in a calm, efficient manner - Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures - May order and stock office supplies and other common use items for the location or common areas - Maintains a file of services including transportation sources, accommodations and referral contacts - May contribute site specific content for Host Digital.