New Orleans, LA30+ days ago
Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary • Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty • Identifies ways to increase efficiencies and to improve products or services • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business • Keeps track of existing products/services and/or progress on new initiatives • Must be knowledgeable of all happenings on property and in market • Finds new customers based on criteria established by property leadership • Stays up to date with the latest developments in both the local market and industry • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy • Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure • Helps generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs • Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques • Establishes, coordinates, and leads both on and off-property VIP events. • Greets guests in the casino and participates in social events and special promotions • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines • Fully empowered with comp authority • Handles difficult guests and situations in a calm, professional and prudent manner • Maintains close ties with customers to engender loyalty • Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements • Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g.