Role ResponsibilitiesThe responsibilities of the role will include: Maintaining (TM) Task Manager, by moving tasks to the appropriate pages and assigning to employeesAssisting in taking and entering new claimsAssisting with entering new claims into ACT Database, ensuring accurate and complete information using MyALE Claims portalAssigning and distributing all new claims to a Hotel Coordinator based on data in the shared run rate documentAssisting with any projects assigned by the Hotel Operations Manager or Lead Administrative CoordinatorAssisting with electronic documentation filing and updating in ACT Database, ensuring accurate and complete informationAssisting with Policy Holder Text Notification execution and maintenanceCalling hotel to confirm check-out and other HSS tasks as assignedAssisting with HA collection by sending reminder emails or calling clientsCalling hotel to confirm if clients checked in when Hotel Night Audit is unableUpdating card limits and ending dates through JP Morgan SUA ProgramConfirming hotels have received paperwork on new bookingsPerforming other duties as assigned. High school diploma or equivalent preferred2+ years of job related experience preferredComputer proficiency in Microsoft Office Excel, Word, and OutlookACT program experience a plusExcellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team playerAttention to detail and accuracy are critical skills for this positionExhibits strong business acumen and sound judgmentble to establish and maintain healthy working relationships among team members in the course of workAbility to assist coworkers with tasks.