Position Summary The Senior Manager, Consumer Engagement Services (CES) is responsible for translating Nestlé USA's consumer experience strategy into consistent, high-quality execution across traditional, digital, social, chat, mobile, and emerging AI-enabled channels. Lead Consumer Engagement and Consumer Care operations, owning the day-to-day consumer experience across phone, email, chat, social, and other channels, including partner performance, service levels, quality, escalations, financial performance, and continuous improvement.