Summary With a commitment to patient and family centered care, the Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of the licensed clinical team members in ways that value the uniqueness of each individual and addresses the physiological, emotional, and social needs of the diversity of patients served by Jefferson Health. Finally, Lehigh Valley Hospital- Cedar Crest, Lehigh Valley Hospital- Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital- Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety.