Serving as the conduit between global teams, operations, and IT, this role translates customer service business strategy and operational needs into a scalable roadmap for Salesforce Service Cloud (SF360), SAP S/4HANA, telephony platforms, AI-enabled solutions, and other Customer Service applications. The Product Owner defines the product vision, manages and prioritizes the backlog, drives roadmap execution, and ensures solutions deliver measurable results in customer experience, operational efficiency, compliance, data integrity, and revenue enablement.