This position will focus on both short term and long term operations and planning for the housekeeping department and enforce a through quality assurance program, appropriate coach and counsel sessions, operating within departmental budget constraints and assist Director of Lodging with guest experience enhancements, revenue strategies, and any other strategies needing implemented. Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request & complaints using guest service skills.