Skills, Knowledge, Abilities: Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to effectively communicate in a positive and professional manner, Ability to handle difficult and stressful situations in a calm and professional manner, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to organize information or data to facilitate easy retrieval and use, Ability to successfully complete training orientation program(s) and competencies, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information, Critical thinking skills, Knowledge of Epic scheduling, registration and communication tools, Written and verbal communication skills. Job Description: Education: Required: High school diploma, GED or higher level degree if hired after March 1, 2025 Licensure/Certification: N/A Experience: Required: One (1) year of front office or scheduling experience in healthcare.