Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. As a Director, Operations Support, Quality & Customer Care at RXO, you will provide strategic leadership across operational performance, quality, customer experience, claims management, process improvement, and financial performance within the Last Mile network.