Jamesburg, NJ30+ days ago
Key Responsibilities: • Customer engagement - ride-along with technicians to customer sites, expand relationship with sales support team, contact customers, facilitate and respond to issues or complaints • Direct connection to the Techs, WFP, and tech acquisition • Maintain relationship with Union SME for tech quoting and drive the ops selling charge • 1:1's and connect meetings - Pulse and culture • Training and development schedule, onsite training • EHS team lead - lead safety trainings • Fleet, Image, Site visits, jobsite QA • Opportunity development and oversight • Site visits • Work with the Service Coordinator on schedule • Productive and non-productive planning • PM Plan review for renewals and new contracts with the Contracts Spec • Daily time entry approval, weekly payroll approval, and issue resolution • Warranty support and involvement. Preferred Qualifications: 5+ years of Commercial Service Management experience Bachelor's degree in Business Management, Engineering preferred Strong technical acumen and experience Strong HVAC product and systems knowledge Customer relationship management Knowledge of safe work methods and practices Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.