UNKNOWN

FEED

OTHER

Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. This individual contributor role requires a proactive, analytical thinker with a Level of detail who enjoys collaborating with mulitple teams.

<p>Join Sangoma, a leader in business communications, as our HRBP! Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, you will play a dual role in IT recruiting and HR generalist responsibilities. This individual contributor role requires a proactive, analytical thinker with a Level of detail who enjoys collaborating with mulitple teams. While this is a remote position, we are looking for someone who is located in the eastern time zone.</p><p/><p><strong>Your Role:</strong></p><p><strong>IT Recruiting (50% of the time)</strong></p><p>• Source, screen, and engage top technical talent across multiple functions.</p><p>• Partner with hiring managers to define job requirements and develop innovative sourcing strategies.</p><p>• Manage the full cycle recruiting process, from interview coordination to offer negotiations.</p><p>• Provide a stellar candidate experience, ensuring a seamless and engaging hiring process.</p><p>• Analyze recruiting data and metrics to improve efficiency and hiring outcomes to create monthly reports.</p><p>• Represent the company at job fairs and networking events to attract diverse talent.</p><p/><p><strong>HR Generalist Responsibilities (50% of your time)</strong></p><p>• Act as the first point of contact for employee HR inquiries, providing guidance on policies, benefits, and</p><p>workplace matters.</p><p>• Support activities centered around the employee experience of onboarding, transfers, and offboarding.</p><p>• Assist with employee relations, performance management, and compliance initiatives.</p><p>• Maintain accurate HR records and support HRIS data integrity.</p><p>• Generate reports and insights to support data-driven HR decision-making.</p><p>• Contribute to training and development initiatives to enhance employee growth.</p><p>• Partner with the HR team to drive engagement, culture, and continuous improvement projects.</p><p><strong>Requirements</strong></p><ul><li>3+ years of experience in technical recruiting and HR functions (or equivalent education/experience).</li><li>Prior experience working in a software or SaaS based technoloy company.</li><li> A strong understanding of HR policies, employment laws, and best practices.</li><li> Proven ability to manage full cycle recruiting for technical roles.</li><li> Excellent communication, relationship-building, and organizational skills.</li><li> Analytical mindset with the ability to interpret HR and recruiting data.</li><li> Proficiency in HR software, applicant tracking systems, and ADP (preferred).</li><li> A self-starter attitude with a desire to learn and grow in a dynamic team environment.</li><li> The salary range is based on location and experience with this position. </li></ul><p><strong>Benefits</strong></p><p><strong>What We Offer:</strong></p><ul><li>Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period</li><li>Matching 401K program - 100% match on 4%.</li><li>Employee Stock Purchase Plan after one year of service.</li><li>Flexible Time Off & Company Holidays</li><li>Entrepreneurial work environment partnered with high growth career opportunities</li><li>We value transparency and fairness in our compensation practices. For this role, we offer a salary range $60 to $100K based on location, commensurate with experience, qualifications, and location.</li></ul><p> </p><p>Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?</p><p> Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.</p><p> <em>Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.</em></p>

Sangoma

Human Resources Business Partner with Technical Recruiting

Alliance/Partner Marketing

Analysis Skills

Applicant Tracking System

Best Practices

Communication Skills

Continuous Improvement

Cross-Functional

Data Analysis

Data Quality

Employee Relations

Employment Law

HRIS/HRMS

Human Resources

Human Resources Software

Improvement Metrics

Job Fairs

Negotiation Skills

Networking Events

Onboarding

Organizational Skills

People Management

Performance Management

Record Keeping

Reporting Skills

Requirements Management

Software as a Service (SaaS)

Sourcing Strategy

Stock Purchase Plans

Strategic Planning

Technical Recruiting

Training/Teaching

Unified Communications

VoIP (Voice over IP)

Workable

FULL_TIME

This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: People Programs Lead – People Services</b> </p><p><b>Fully Remote: </b>candidates in Eastern or Central Time Zones<br/><b>Required:</b> Bachelor's Degree and experience in program coordination, talent development, training, and/or education<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p><p> <br/><b>About the Role: </b>The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.</p><p/><p><b>Key Responsibilities: </b></p></div><div><p>Program Planning & Execution </p></div><div><ul><li><p>Successfully manage all aspects of assigned People Services programs, including planning, coordination, execution, and follow-up </p></li></ul></div><div><ul><li><p>Develop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiences </p></li></ul></div><div><ul><li><p>Build and manage detailed program project plans, tracking milestones, timelines, and deliverables </p></li></ul></div><div><ul><li><p>Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in-person, virtual, hybrid) </p></li></ul></div><div><p>Participant Experience & Program Delivery </p></div><div><ul><li><p>Manage end-to-end participant experience, including communications, registration, confirmations, and follow-up </p></li></ul></div><div><ul><li><p>Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness </p></li></ul></div><div><ul><li><p>Partner with facilitators and content owners to ensure seamless delivery of programs </p></li></ul></div><div><ul><li><p>Support or lead facilitation for select programs as needed </p></li></ul></div><div><p>Communications & Program Promotion </p></div><div><ul><li><p>Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications </p></li></ul></div><div><ul><li><p>Build awareness and engagement across IOA through timely and effective communication </p></li></ul></div><div><ul><li><p>Create and distribute program-related materials, updates, and resources </p></li></ul><p>Learning Systems & Program Operations </p></div><div><ul><li><p>Execute the setup, coordination, and tracking of programs within our LMS </p></li></ul></div></div><div><div><ul><li><p>Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system </p></li></ul></div><div><ul><li><p>Maintain data accuracy and consistency for all program-related activity and reporting </p></li></ul></div><div><ul><li><p>Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience </p></li></ul></div><div><p>Data, Reporting & Continuous Improvement </p></div><div><ul><li><p>Track enrollment, completion, and program effectiveness metrics </p></li></ul></div><div><ul><li><p>Prepare and distribute program reports, dashboards, and insights for stakeholders </p></li></ul></div><div><ul><li><p>Gather participant feedback and evaluate program outcomes </p></li></ul></div><div><ul><li><p>Identify trends and recommend improvements to enhance program impact and scalability </p></li></ul></div><div><p>Partnerships & Stakeholder Collaboration </p></div><div><ul><li><p>Serve as primary point of contact for external vendors related to program delivery and logistics </p></li></ul></div><div><ul><li><p>Coordinate scheduling and delivery expectations </p></li></ul></div><div><ul><li><p>Partner with key stakeholders:  </p></li></ul></div><div><ul><li><p>People Services Leadership & Business Partners </p></li></ul></div><div><ul><li><p>Training & Development </p></li></ul></div><div><ul><li><p>People Analytics </p></li></ul></div><div><ul><li><p>Maintain strong relationships to ensure alignment and successful program execution </p></li></ul></div><div><p>Operational Excellence & Process Improvement </p></div><div><ul><li><p>Standardize processes, tools, and workflows across programs to support efficiency and scalability </p></li></ul></div><div><ul><li><p>Maintain and improve systems used for program tracking, scheduling, and reporting </p></li></ul></div><div><ul><li><p>Proactively identify and implement process improvements to enhance effectiveness and reduce administrative burden </p></li></ul></div></div><div><div><p>Other Responsibilities </p></div><div><ul><li><p>Maintain frequent, transparent communication regarding workload, priorities, and program status </p></li></ul></div><div><ul><li><p>Deliver outstanding service, ensuring responsiveness and proactive support for leaders and participants </p></li></ul></div><div><ul><li><p>Demonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culture </p></li></ul></div><div><ul><li><p>Perform other duties as assigned </p></li></ul></div><div><p/></div><div><p><b>Qualifications and Experience: </b></p></div><div><ul><li><p>Bachelor’s degree (required). Preferred in Human Resources, Organizational Development, Business, Communications, Education or related field</p></li></ul></div><div><ul><li><p>5+ years of experience in program coordination, talent development, training, or related fields </p></li></ul></div><div><ul><li><p>Strong experience managing multiple projects or programs simultaneously </p></li></ul></div><div><ul><li><p>Excellent organizational, project management, and time management skills </p></li></ul></div></div><div><div><ul><li><p>Exceptional interpersonal and communication skills </p></li></ul></div><div><ul><li><p>Experience working with learning management systems (LMS), reporting tools, and Microsoft Office Suite, with experience leveraging Workday to support program execution, tracking, and reporting preferred. </p></li></ul></div><div><ul><li><p>Ability to bring structure, organization, and consistency across multiple programs </p></li></ul></div><div><ul><li><p>Strong attention to detail while managing multiple priorities </p></li></ul></div><div><ul><li><p>Ability to analyze data and translate insights into actionable recommendations </p></li></ul></div><div><ul><li><p>Strong collaboration skills with the ability to work across functions and levels of the organization </p></li></ul></div><div><ul><li><p>Energetic self-starter with a strong work ethic and commitment to excellence </p></li></ul></div><div><ul><li><p>Positive, service-oriented mindset with a focus on continuous improvement </p></li></ul></div><div><p> </p></div><p><b>What We Offer:</b> </p><ul><li><p>Competitive salaries and bonus potential </p></li></ul><ul><li><p>Company-paid health insurance </p></li></ul><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul><ul><li><p>401K with employer match </p></li></ul><ul><li><p>Professional growth and career progression opportunities </p></li></ul><ul><li><p>Respectful culture and work/family life balance </p></li></ul><ul><li><p>Community service commitment </p></li></ul><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul><p> <br/><b>What to Expect (Application Process):</b> </p><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 - $85,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p><b>Summary</b></p> The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.

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Human Resources Business Partner with Technical Recruiting Sangoma

People Programs Lead - People Services Insurance Office of America

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