The ideal candidate is a results-driven leader who sets a clear vision, establishes structured and repeatable operating practices anchored in Service Desk Plus (SDP), and executes with precision to elevate team performance, accountability, and service quality. The Manager, Process Systems leads the team responsible for administering, maintaining, and optimizing the applications that support the organization's medical billing operations, including the practice management system, ticketing system, interfaces, electronic transactions, and related vendor relationships.