2+ years of full time customer service experience across multiple communication channels, including email, phone, in-person, online portals, virtual meetings, and written correspondence strong strategic problem-solving abilities and a high level of personal initiative excellent interpersonal skills and the ability to work effectively in a distributed, multicultural, and fast-paced environment detail-oriented, with intermediate to advanced knowledge of Microsoft Office applications, including Word, Excel, and Outlook excellent oral, written, analytic, editing, administrative, planning, and computer skills strong communication capabilities. The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.