Implementation Specialist JobotImplementation SpecialistNew York, NY$90,000–$110,000 / yearThey stand out by pairing specialty‑smart workflows with empathetic innovations like an ambient AI medical scribe that eases documentation burden, strengthens cash flow, and delivers enterprise‑level capabilities at a price that works for growing practices. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewEducation Specialist (COMPASS Program) Global Kids IncEducation Specialist (COMPASS Program)New York, NY$57,000–$65,000 / yearFull timeDirector for Academic Programs and Quality Assurance, the Education Specialist collaborates closely with school-based Program Directors and staff to plan and support staff in implementing engaging, developmentally appropriate programming for youth in grades K–8. Develop structured, engaging, culturally responsive, and developmentally appropriate scopes and sequences, lesson plans, and enrichment activities aligned with NYCPS and DYCD priority content areas, including: Social-Emotional Learning (SEL).
Behavioral Intervention Specialist Sid Jacobson JCCBehavioral Intervention SpecialistGreenvale, NY$70,000–$72,000 / yearWorking closely with participants, families, Direct Support Professionals (DSPs), supervisors, and interdisciplinary teams, the BIS promotes emotional regulation, safety, independence, and successful community integration. Our Social Services division supports individuals with intellectual and developmental disabilities through person-centered programs that promote independence, dignity, and lifelong success.
Global Cards Solutions Specialist II - Operations United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - OperationsNew York, NY$62,290 / yearUphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence and delivering an exceptional experience to members and colleagues, regardless of role or seniority. Review chargeback and arbitration documentation for card fraud cases, determine appropriate action, and collaborate with the Accounting Department to reconcile fraud and dispute accounts.
Product Support Specialist Medline IndustriesProduct Support SpecialistNew York City, NYFull timeBachelor’s degree and at least 2 years of sales or customer service-related experience OR High school diploma or equivalent and at least 4 years of sales or customer service-related experience. Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).
Environmental Health, Safety, and Security Specialist JouléEnvironmental Health, Safety, and Security SpecialistSouth Plainfield, NJ$65,000–$75,000 / yearSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We are seeking an Environmental Health, Safety & Security (EHSS) Specialist to support and enhance environmental, health, safety, and security programs.
SAP Systems Engineering Specialist with SAP Cloud Architecture Expertise Trigyn Technologies IncSAP Systems Engineering Specialist with SAP Cloud Architecture ExpertiseNew York City, NY$86–$92 / hourTemporaryContractorFull timeTechnical Architecture of SAP Cloud with SAP On-premise Landscapes and Applications: • Support and maintain infrastructure platform, network, security and storage components in a cloud environment working with VMWare, Storage subsystem, Network components such as Load Balancer, Secure Socket Layer communication, VPN etc. This position will serve to reinforce the ERP Project's capacity in respect of Systems Engineering, specifically concerning the ongoing design, build, deployment, maintenance and optimization of the organization's SAP ERP system covering both the various SAP systems and applications part of the On-Premise landscape as well as the integration of select SAP Cloud applications and solutions.
NewLead Specialist, IAM, Saviynt KPMGLead Specialist, IAM, SaviyntNew York, NY$114,095–$268,180 / yearStrong hands-on experience with IAM platforms such as Saviynt and CyberArk (preferred); additional experience with SailPoint, Ping, or Okta, along with proficiency in Python, PowerShell, Java, or JavaScript, and integration technologies (REST, SOAP, SAML, OAuth, OIDC, LDAP). If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewSpecialist Director, Managed Security Testing KPMGSpecialist Director, Managed Security TestingNew York, NY$169,005–$370,530 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Lead Fiduciary Compliance Specialist City National BankLead Fiduciary Compliance SpecialistNew York, NYRemote$120,000–$200,000 / yearBenefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date. In addition, the role serves as a liaison between compliance and business teams to identify process improvements, drive consistency in execution, and support business initiatives within a controlled and compliant environment.
Associate, Internal Product Specialists Goldman Sachs & Co. LLCAssociate, Internal Product SpecialistsNew York, NY$149,000–$156,000 / yearPrior work experience must include three (3) years with: designing and preparing pitch books, marketing materials and commentary relating to private equity funds and co-investments; creating data analyses and quantitative models to prepare detailed committee memos, synthesizing due diligence process and results, and presenting to investment, implementation operational and Board committees; analyzing macroeconomic trends and private equity funds and co-investment fund performance and closely integrating with investment teams to produce client commentary and quarterly letters; conducting research around business development trends or themes by geography and client type, as well as conducting competitor analysis and market intelligence on private equity managers; private funds and alternative investments, specifically, private equity, and knowledge of the investment management industry; and conducting market research and data analytics using Preqin and Pitchbook. Preparation of custom presentations and quarterly and annual investor letters for prospective and existing clients, creating and incorporating data analyses related to investment performance, fund strategy, portfolio exposures, concentrations and diversification.
Temporary Social Media & Content Specialist Page GroupTemporary Social Media & Content SpecialistNew York, NY$27–$33 / hourContractorA leading global law firm with a strong presence across North America, Europe, and Asia, this organization provides high-level legal services to major corporations, financial institutions, and private equity clients. This role focuses on creating and managing engaging content across various social media platforms to enhance brand visibility and online presence.
Senior Supply Chain Specialist Page GroupSenior Supply Chain SpecialistNew York, NY$90,000–$100,000 / yearFull timeThe Senior Supply Chain Specialist will play a key role in overseeing and optimizing procurement and supply chain operations. A successful Senior Supply Chain Specialist should have: A strong understanding of procurement and supply chain management principles and practices.
Claims Specialist Medical Malpractice Diedre Moire Corp.Claims Specialist Medical MalpracticeNorth Bergen, NJ$100,000–$140,000 / yearFull timeCONSIDERED EXPERIENCE INCLUDES: Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare #DiedreMoire #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting #InsuranceJobs #UnderwriterJobs. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers.
Diagnostics Technical Specialist Zoetis IncDiagnostics Technical SpecialistFlorham Park, NJFull timeAny unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories.
Application Implementation Specialist Advarra IncApplication Implementation SpecialistNY$71,000–$125,000 / yearTreating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.
Implementation Specialist New York State Psychiatry InstituteImplementation SpecialistNew York, NYRemote$84,806–$93,896 / yearDeveloping culturally congruent and equity driven implementation tools for behavioral health related crisis service providers, agencies, program leaders, supervisors, practitioners, and service users and their communities, including implementation guides and practice-specific workbooks. Considered an "Intermediary Organization" for implementation, CPI uses innovative approaches to build stakeholder collaborations, develop and maintain practitioners' expertise, and build agency infrastructures that support implementing and sustaining evidence-based practices.
Trading System Implementation Specialist - VN2883 MAREX Group LimitedTrading System Implementation Specialist - VN2883New York, NY$120,000–$150,000 / yearThe depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
System Implementation Specialist Remote Brains WorkgroupSystem Implementation Specialist RemoteFort Lee, New JerseyRemote$70,000–$90,000 / yearThis role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. · Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
Implementation Specialist Made4netImplementation SpecialistTeaneck, New JerseyCustomer Focus - Building strong customer relationships and delivering customer-centric solutions Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.
Cash Management Implementation Specialist - Vice President Sumitomo Mitsui Banking CorpCash Management Implementation Specialist - Vice PresidentNY$115,000–$150,000 / yearQualifications and Skills 5-7 years of experience in cash management, treasury onboarding, implementation, or corporate banking Strong understanding of cash management products such as ACH, wires, lockbox, liquidity solutions, RTP, fraud mitigation tools, and digital banking platforms Demonated ability to lead implementations and manage multiple projects simultaneously Experience with technical integrations (ERP / API connectivity, host-to-host, file formats such as BAI2, CSV, ISO20022) is preferred Familiarity with compliance, KYC, AML, and operational control environments Excellent client-facing and communication skills with the ability to explain complex processes clearly Strong organizational skills, attention to detail, and ability to work in a fast-paced environment Proficiency with project management tools (Smartsheet, JIRA, MS Project) is a plus Japanese language is preferred, but not required. Key Responsibilities Client Onboarding & Implementation Execution Manage end to end onboarding for cash management and treasury products, including documentation, digital user access, and product activation Conduct discovery sessions to assess client payment workflows, integration requirements, file specifications, and reporting needs Develop implementation plans ensuring all milestones, dependencies, and client responsibilities are clearly defined Execute configuration of services such as ACH, wires, lockbox, RDC, positive pay, liquidity structures, and digital banking platforms Collection and validation of client documentation and product setup forms.
Cash Management Implementation Specialist - Vice President SMBCCash Management Implementation Specialist - Vice PresidentNew York, NY$115,000–$150,000 / yearThis role manages moderate-to-high complexity implementations, leads cross-functional coordination, and ensures clients are fully enabled on the bank’s cash management platforms and products. The Vice President, Onboarding & Implementation Specialist plays a critical role in delivering a seamless, timely, and high-quality onboarding experience for corporate and institutional clients utilizing cash management and treasury services.
Implementation Specialist - Portfolio & Risk Analytics Bloomberg LPImplementation Specialist - Portfolio & Risk AnalyticsNY$120,000–$175,000 / yearOur teams span sales, service, operations, culture, and brand, all aligned around a common goal: building meaningful client relationships by understanding their needs and delivering exceptional support from implementation through ongoing partnership. Team members are expected to understand multi-asset class portfolios, have a strong grasp of data flows, and bring solid project management capabilities.
Implementation Specialist Included Health IncImplementation SpecialistNY$35–$45 / hourStarting hourly rate for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Identifies tickets requiring client-facing activities, consulting expertise, or larger project planning and moves these tickets to appropriate queues for reassignment to Implementation Consultants or Project Managers.
Implementation Specialist, Customer Success Global IndustrialImplementation Specialist, Customer SuccessPort Washington, NYWork with marketing on the creation of announcements- marketing pieces, welcome emails, login and password info, first order coupon, etc. and sends the welcome kit to customers. Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries.
NewContract Implementation Specialist I (Remote) Motor Vehicle Software CorporationContract Implementation Specialist I (Remote)NYRemote$19–$21 / hourVitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.
Contract Implementation Specialist I Motor Vehicle Software CorporationContract Implementation Specialist INY$18–$24 / hourVitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.
Implementation Specialist KarbonImplementation SpecialistNew York, NY$73,000–$82,000 / yearOwn the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.
Insurance Implementation Specialist Automatic Data Processing IncInsurance Implementation SpecialistFlorham Park, NJWe've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. You will spend most of your day receiving and reviewing sales order, policy information and client information for completeness and work closely with sales to notify them of any outstanding issues/items.
Implementation Specialist Amsalem Business Travel LlcImplementation SpecialistWayne, NJ$40,000–$55,000 / yearIn this role you will assist new clients by creating trial spaces for them in Atriius, showing them how to best use these amazing online travel booking tools and assisting with the maintenance needed to keep their experience smooth once they are fully onboarded. COMPENSATION: The salary rate for this position ranges from $40,000 to $55,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
Senior Client Implementation Specialist (Hybrid- NYC) Broadridge Financial Solutions IncSenior Client Implementation Specialist (Hybrid- NYC)New York, NYThis is a predominantly client-facing role in which your main responsibilities are to interact with new and existing clients to perform workflow reviews, gather requirements, translate business requirements into technical documentation, and work with the Global Configuration team to ensure complete, accurate, and timely deployments. The Senior Client Implementation Specialist will be both a subject matter expert on the Broadridge front office solutions offering as well as the liaison between our clients and a variety of internal teams (ie: Product Management, Account Management, Client Support, etc.).
Implementation Specialist II Alkami Technology IncImplementation Specialist IINYRemote$83,700–$93,000 / yearFounded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). This position reports to the Manager of Delivery Excellence under Alkami's Customer Experience Group division and works closely with a cross-functional team of Alkamists and directly with customers.
Technical Implementation Specialist Fiserv IncTechnical Implementation SpecialistBerkeley Heights, NJ$67,500–$120,000 / yearAbout your role: We are seeking a skilled and proactive Technical Implementation Specialist with expertise in Microsoft web technologies to support the deployment, configuration, and operational readiness of an Internet-based Digital Banking application. Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers).
Scheduling Implementation Specialist Expert In Recruitment SolutionsScheduling Implementation SpecialistBronx, NY$70–$75 / hourConvert information gathered into details including data sources, data and user types, interface components, interface navigation needs, reporting needs, and administrative system needs. • Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
NewServiceNow Implementation Specialist Macpower Digital Assets Edge Private LimitedServiceNow Implementation SpecialistEdison, NJ$60 / yearDesign and implement ServiceNow solutions, covering functional areas like Incident Management, Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests. Job Summary : We are seeking a highly skilled and proactive ServiceNow Technical Lead to oversee the design, development, and successful implementation of ITSM solutions in alignment with ITIL best practices.
Implementation Specialist - CS Care-OneImplementation Specialist - CSSpringfield, NJThe Implementation Specialist is responsible for working with new and current accounts to implement pharmacy services and technology. Schedule and complete all facility education and training related to implementation and remote automated dispensing technology.
Post Trade Implementation Specialist Bloomberg LPPost Trade Implementation SpecialistNew York, NY$120,000–$175,000 / yearWe partner with Sales and Account Management throughout the implementation lifecycle to ensure solutions meet client needs and collaborate closely with Product, Engineering, and Service teams to deliver a seamless, high-quality onboarding experience. You will serve as the primary point of contact throughout the implementation lifecycle, partnering with clients and cross-functional teams to ensure projects are delivered on time, meet client requirements, and provide a smooth onboarding experience.
Legal Implementation Specialist LuminanceLegal Implementation SpecialistNew York, New YorkBacked by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.
Senior Property Transitions and Technology Implementation Specialist - New York, NY Rose Associates Inc.Senior Property Transitions and Technology Implementation Specialist - New York, NYNew York, NYFull timeWorking closely with property owners, internal departments, site teams, and external partners, the Senior Property Transitions Specialist helps drive successful property integrations and dispositions while minimizing disruption to operations, residents, and clients. Assist with the coordination with internal teams (leasing, maintenance, accounting, etc.) and external partners (owners, vendors, etc.) to ensure all aspects of the transition are covered and timelines, milestones and deadlines are met.
Implementation Specialist I Client Onboarding Automatic Data Processing IncImplementation Specialist I Client OnboardingFlorham Park, NJYou will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs.
Implementation Specialist Amsalem Business TravelImplementation SpecialistWayne, New JerseyIn this role you will assist new clients by creating trial spaces for them in Atriius, showing them how to best use these amazing online travel booking tools and assisting with the maintenance needed to keep their experience smooth once they are fully onboarded. COMPENSATION: The salary rate for this position ranges from $40,000 to $55,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
Implementation Specialist Karbon IncImplementation SpecialistNY$73,000–$82,000 / yearOwn the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.
Implementation Specialist DoubleImplementation SpecialistNew York City, New YorkWith our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more.
Solution Implementation Specialist ABM IndustriesSolution Implementation SpecialistNew York, NY$77,000–$110,000 / yearTranslate client needs into working solutions by analyzing workflows and field-level realities to configure deployments that are practical and usable for teams with varying tech comfort. Run tailored demos and training that meet each audience where they are – frontline users, superusers, site leaders, and executives – and build superuser networks early to drive adoption.
3D Design & Implementation Specialist, CLO CLO Virtual Fashion Inc.3D Design & Implementation Specialist, CLONY$55,000–$70,000 / yearSupporting Enterprise and Academic Accounts/Clients collaborating with the CLO Design Team (in New York and Globally) to bring new projects, events, and ideas to life. The role: You will be trained to become an expert-level user of our software, CLO, but more importantly, will be responsible for all things involving education and user support.
Oracle HR Help Desk Implementation Specialist Capgemini SEOracle HR Help Desk Implementation SpecialistNY$150,000–$165,000 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws.
Product Structuring and Implementation Specialist Bridgewater Associates LPProduct Structuring and Implementation SpecialistNew York City, NY$135,000–$215,000 / yearThe role has three broad areas of responsibility: (1) driving cross departmental initiatives related to launching new funds and products, (2) partnering on the creation and evolution of custom portfolios for our largest clients, and (3) serving as an expert for our clients in areas related to portfolio structuring and implementation. You will drive the following responsibilities: Partner with clients, client teams, and professionals across various Bridgewater departments (portfolio management, legal, and operations) to launch client portfolios, manage transitions and negotiate guidelines.
Payroll Implementation Specialist II Automatic Data Processing IncPayroll Implementation Specialist IIParsippany, NJEvery day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients towards the best solution for their unique business needs. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions.
Implementation Specialist, Customer Success Global Industrial CoImplementation Specialist, Customer SuccessPort Washington, NYWork with marketing on the creation of announcements- marketing pieces, welcome emails, login and password info, first order coupon, etc. and sends the welcome kit to customers. Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries.
Implementation Support Specialist - CONTRACT Role Allied UniversalImplementation Support Specialist - CONTRACT RoleNew York, New York$70,000–$85,000 / yearAct as a high-value resource within an assigned Region; delegate implementation tasks to branch-level management, assign deadlines, review completion of project elements; and edit/correct work product as needed. Maintain regular communication with end-users to address questions and concerns and gather insights into their experiences using daily check-ins, email recaps, or dedicated support channels.