Jacksonville, FL2 days ago
Scribd Flex (flexible work model)Comprehensive health, dental, and vision coverageMental health support and disability coverageGenerous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticalsPaid parental leave and family support benefitsRetirement matching and employee equityLearning and development programs and professional growth opportunitiesWellness and home office stipendsComplimentary access to the Scribd, Inc. suite of productsEnterprise access to leading AI toolsGet to Know Scribd, Inc. Build measurement frameworks that go beyond traditional support metrics (CSAT, FRT) to track what matters: AI deflection effectiveness, cost‑per‑resolution, impact on customer lifetime value, and leading indicators of churn risk.