Articulate business issues/concerns with people from a variety of technical, solution, industry, and cultural backgrounds; Identify risks and raise for discussion as appropriate both internally and with the customer; Write code and perform code reviews using Unix Shell scripts, Oracle SQL and Autosys; Assist the client in deploying zero touch systems; Support and plan for business continuity and disaster recovery for production applications; Responsible for ensuring that the client's performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met; Lead teams of support associates both on and off-shore to deliver quality solutions on-time; Drive the command center and global support teams for Major Incident resolution and recovery processes to reduce MTTR; Own Release Management processes for development, integration, user acceptance testing, and production environments for business as usual/development projects based on the following technologies: Blue Prism 7.1, Blue Prism 6.6, UiPath, and Alteryx; and Provide technical ownership of the following DevOps activities: Enhancements, Utility Development and Process optimization. Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): A senior Robotic Process Automation role that will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case.